Support » Plugin: Mailchimp for WooCommerce » support only for paid members + slows down website – DO NOT INSTALL!

  • RwkY

    (@rwky)


    The plugin has a “someday feature” that embeds a .js file on the website, the problem with that file is that it’s dependent on their server speed, and in some rare cases it causes my visitors to wait even 10-15 seconds before the page loads, on top of that, the “someday feature”┬ájs is a 403, but ti’ll the headers reply, it won’t work and keep some users from loading the website properly.

    On top of that, if you try to access support, it says big with black on a yellow background (on their website) support available only for paid accounts.

    What’s the purpose of this plugin then, if you can’t get support for newcomers?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ryanhungate

    (@ryanhungate)

    @rwky this is a very old post, but I wanted to step in and see if we could help get you situated. Since this post was written, I’m pretty sure that the javascript file has been moved to a better CDN, and this should be resolved for your account.

    We’ve released a new version of the plugin 2.3 as of yesterday – and if you are open to giving that a try we would like to hear if it’s succeeding for you now.

    As for the paid member issue, you’re correct that in order to get live support with Mailchimp you do have to be a paid member, but we’ll do the best we can to try and help out with the basics like that here for you at the plugin team.

    Thanks

    @ryanhungate hi Ryan, indeed a lot has changed since that post – I’ll check on all accounts that we have access to see if it works as intended.

    Meanwhile, please talk with your team about the this: https://github.com/mailchimp/mc-woocommerce/wiki/Optional-on-demand-queue-processing

    In the latest update there is became a nag notification that this function is going to be removed (currently deprecated), while me and my collegues understand that it will be removed, ther was no info added on why it’s removed (or that it’s deprecated in the 1st place), considering we have seen even 3-5+ seconds processing time, this is slowing the website dashboard very hard and we would like to still have an option to let it work only at regular intervals with small batches, not slow down the entire website.

    I understand that Mailchimp needs tons of data to work correctly, but recking the website servers is not an option; I would suggest hooking into WC Action Scheduler they are a little more quiet than your current system.

    I haven’t studied the past updates in the plugin, maybe a part of what I wrote are already in the system, currently we use other plugins/custom functions to do our job with, since the official plugin was in a degraded, sub-performant, state.

    Plugin Author ryanhungate

    (@ryanhungate)

    @rwky sorry for the delay in responding.

    I’m assuming that you know this already, but yes you’re correct on the processing time with versions in place BEFORE 2.3. We did move to the action scheduler in version 2.3, and will continue to use that moving forward. The admin notices are just that – notices, we’ve deprecated the constants and were just trying to notify the site admins of this change. You may safely remove these constants that are mentioned in the wiki. We’ve also updated that same wiki page you mentioned discussing this and how to use the new version as well.

    If you have any other issues that are still preventing you from using the native Mailchimp plugin – please feel free to reach out, we’re more than happy to work with folks on new features or improvements such as these.

    @ryanhungate it’s ok (regarding delay).

    Would be great to have a shortcode to embed forms (even form manipulation in the WP Admin), this way it would save us the time of going to mailchimp -> audience -> sign-up forms OR install a second plugin that does that for us.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Please do not use the review section as an ad hoc support topic.

    If you are a user and not a customer then please feel free to use the support forum for this plugin. You can create a new topic here.

    https://wordpress.org/support/plugin/mailchimp-for-woocommerce/#new-post

    If you are a customer of this author or have a question about the service, not the plugin, then please contact them on their site directly.

    I’m closing this review from further comments. The reviewer can update their review at any time using this link.

    https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/#new-post

Viewing 5 replies - 1 through 5 (of 5 total)
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