Support » Plugin: Smash Balloon Social Post Feed » Support of Private Groups

  • Resolved bradmaclean


    Hi There,
    Love your plugin concept and very interested in using it but will depend on whether you support private FB groups. I will be turning my site into a membership site where members get access to private FB group. I would love to show them the private FB group feed on my website with all the exclusive content they also get access to. Any chance you’ll be supporting Private groups in the future so I and others can use it for this purpose?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hey Brad,

    Thank you for reaching out with your inquiry. Facebook provides three types of Group Accounts (Open, Closed, and Secret). For the purposes of this response to make sure we are both talking about the same thing… I am going to assume by “Private Groups” you are referring to “Closed Groups” and not “Secret Groups”.

    If this is the group type you are referring to then it is sometimes possible to retrieve data from a closed group and display it in a feed on a website page. To do this it does require the administrator of the Group to obtain a “User Access Token” (they are free to get through Facebook and we provide instruction on how to do this). Please go to this FAQ here which will explain this in further detail.

    This can be tested when using the Free version of our plugin as well which can be obtained here.

    If you have additional questions just let me know. In the meantime I hope you find your week is going smoothly.

    I want to add a private Facebook group to a WordPress tutorial web page.

    I implemented steps outlined.



    Installed free plugin to test and got the following errors.

    Using Splash Ballon credentials
    Error: (#803) Some of the aliases you requested do not exist: 1868084463521732|Yp_qAQehGOz70loA_WMLbZvBWyg Type: OAuthException Code: 803

    Using Facebook credentials
    Error: (#100) Tried accessing nonexisting field (posts) on node type (Application)
    Type: OAuthException
    Code: 100

    Can I assume private groups cannot be used in this way?

    I should add at present I haven’t any contributions for the group.

    Thank you.

    Plugin Author smashballoon


    Hi @christopherbirduk,

    It’s difficult to determine the exact issue just based on that information, but it looks like there could be two issues:

    1) You’re using a regular access token instead of a “User” token. See this FAQ for what a User token looks like. You’d need to follow the directions in this article all the way to the bottom, with the final step being the most important one.

    2) It looks like you may be entering the token into the “Facebook Page ID” field instead of the Access Token field.

    If you get stuck, then would it be possible to submit a support ticket on our website here and include your “System Info” from the plugin? This can be found in the following location in WordPress: Facebook Feed > Support > System Info

    Please don’t post it here as it will contain your Access Token which is best not to share publicly. Also, it’s probably best to edit your last message to remove the Access Token included in the error message. It’s best not to share that information on a public forum if possible.

    Many thanks,


    Hi buddies,
    tried to show on a WP site of mine the posts from a closed group of mine and could not get it done. I’ve followed the procedure as per your first reply, got the Access token, saved into WP plugin settings, but i still get “Unable to display Facebook posts.
    Show error” error. Any idea?
    Many thanks

    Hey Brad,

    To dig further into the issue I will need you to submit your plugin’s System Info which will allow us to take a look at your current settings, etc. to see where the conflict might lie.

    As this is an open public forum it would be best for you to send your request and your personal plugin’s System Info through our support page here.

    On the form page you will see an area of where to include your plugin’s System Info and also where to find it within your plugin’s settings. Thank you and I will await receiving the requested information through our Support center so I can provide better assistance.

Viewing 5 replies - 1 through 5 (of 5 total)
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