Title: Support not responding
Last modified: July 16, 2026

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# Support not responding

 *  Resolved [hbk747](https://wordpress.org/support/users/hbk747/)
 * (@hbk747)
 * [1 month ago](https://wordpress.org/support/topic/support-not-responding-11/)
 * Hello,
 * I am a Molongui pro user and I have noticed in recent times that the support 
   via email has slowed down a bit. The support has always been great but I had 
   a few urgent matters and its been a week for one and around 3-4 days for the 
   other issue. Just wanted to ask if pro users have a separate forum or email address
   where support is active. Also, whenever I go to your website to chat to customer
   support, it always says no one is available.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsupport-not-responding-11%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ryan Mitchell](https://wordpress.org/support/users/ryanmitchell/)
 * (@ryanmitchell)
 * [1 month ago](https://wordpress.org/support/topic/support-not-responding-11/#post-18967416)
 * Hi [@hbk747](https://wordpress.org/support/users/hbk747/),
 * First of all, I want to sincerely apologize for the delay in getting back to 
   you. I completely understand how frustrating it is to wait, especially when dealing
   with urgent matters.
 * I want to let you know that we are already working on your ticket as we speak
   to get it resolved for you as quickly as possible.
 * To answer your question regarding our channels: Email is indeed the dedicated
   channel for our Premium users. We manage all Pro inquiries through our ticketing
   system via email to ensure every issue is properly tracked, escalated, and resolved
   by our technical team.
 * We are currently experiencing a higher volume of inquiries than usual, but please
   rest assured that we are actively working to get our response times back to the
   fast, reliable standard you are used to.
 * Thank you so much for your patience and for being a loyal Molongui Pro user.
 * Best regards,
 * Molongui Support Team

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [Ryan Mitchell](https://wordpress.org/support/users/ryanmitchell/)
 * Last activity: [1 month ago](https://wordpress.org/support/topic/support-not-responding-11/#post-18967416)
 * Status: resolved