Support needed for multiple hiccups

  • kbanderson04

    (@kbanderson04)


    5 years, 5 months ago

    I have emailed support 2 days ago with no response yet so trying my luck here. I have premium. I have checked in different browsers and had the same problems in all of them.

    1. When viewing my catalog, some products have gaps in them where there is an empty block. How to fix this?

    2. The search and filter function does not work. I can select a new category or type in a search function and nothing happens. Please advise.

    3. Clicking item description takes me to error 404 blank page.

    4. I also want to remove the tabs at the top and only show the default store view.

    This is my first WordPress site and still learning the ins and outs

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • etoilewebdesign

    (@etoilewebdesign)

    5 years, 5 months ago

    Hi kbanderson04,

    Sorry for the delay in our response. The support is monitored during business hours, which doesn’t include the weekend, and it appears that your original email was archived accidentally on Monday while we were going through the emails received over the weekend. We are also copying our response here for our other support users.

    Please find the answers to your questions below:

    1. You could add the following custom CSS by navigating to the “Catalogues” tab and selecting your catalog to fix the issue:

    
.upcp-thumb-item {
height: 450px !important;
}

    2. The issue is caused by a JavaScript error. Your site is loading jQuery multiple times: at the top of the page, correctly, and then in the footer a second time:

    <script type=’text/javascript’ src=’http://bekmar.co.za/wp-includes/js/jquery/jquery.js?ver=1.12.4′></script&gt;
    <script type=’text/javascript’ src=’http://bekmar.co.za/wp-content/themes/vw-automobile-pro/js/jquery.min.js?ver=4.9.8′></script&gt;

    Based on the URLs being loaded, it seems like its being added by your theme the second time. You can test this by temporarily switching to a different theme and seeing if the issue is corrected. If you’ve written the theme yourself, you should take out the above line. If it’s a theme you’ve purchased or are having a developer work on, you should contact them to ask them to load jQuery correctly as it will affect the functioning of most other plugins on your site as well.

    With WordPress, all you need to do when enqueuing a JavaScript file is specify that it requires jQuery, so this link will be helpful if this is your own custom theme: https://developer.wordpress.org/reference/functions/wp_enqueue_script/.

    3. This is likely happening because you have the WordPress permalinks set to their default page ID settings. This should be changed, as it can cause conflicts with plugins and also isn’t very user-friendly for those visiting your site. To change this, in your WordPress admin panel, go to Settings > Permalinks and choose the post name option. Then click Save Changes. Then go back to your catalog and try to click on a product again.

    4. You can do this with custom CSS. Try adding this to the “Custom CSS” box of your catalogue:

    
.prod-cat-header-div {
display: none;
}
    Thread Starter kbanderson04

    (@kbanderson04)

    5 years, 5 months ago

    Thanks for the response,

    Will go through all mentioned and respond further.

    Thread Starter kbanderson04

    (@kbanderson04)

    5 years, 5 months ago

    Hi there,

    I worked through all the problems and solutions and managed to fix most of them.

    2. I emailed the developer of the theme about the JavaScript error

    3. I removed the permalinks options but now when clicking details it just goes to a blank page.
    I, however set it to pop up in a lightbox, which shows the details but also shows a hyperllink to “details” when clicked on it goes to the blank page mentioned above as well. I would prefer to not have a lightbox pop up, but if it can’t be avoided I need to remove the “details” link since all details are displayed on the popup just fine.

    etoilewebdesign

    (@etoilewebdesign)

    5 years, 5 months ago

    Hi kbanderson04,

    3) To hide the details link, just add this CSS to the Custom CSS box in the Edit Catalogue page:

    #upcp-lightbox-link-container-div {display: none;}

Viewing 4 replies - 1 through 4 (of 4 total)
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