Title: Support Needed
Last modified: February 8, 2020

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# Support Needed

 *  Resolved [jimgman](https://wordpress.org/support/users/jimgman/)
 * (@jimgman)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/support-needed-3/)
 * Hi, I have sent you two sets of support tickets and my brother has sent another
   regarding not being able to activate the premium version of the plugin and neither
   of us has had a reply. The first ticket was submitted 2 days ago. Your help is
   needed, so can you please respond via the email address on the ticket – jimgman

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/)
 * (@aukejomm)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/support-needed-3/#post-12414360)
 * Hello [@jimgman](https://wordpress.org/support/users/jimgman/)
 * I cannot find any open ticket in our system and not even in the spambox.
    What
   ticket number is set to your ticket?
 * You or your brother can send an email directly to auke [AT] wpmarketingrobot.
   com
 *  Thread Starter [jimgman](https://wordpress.org/support/users/jimgman/)
 * (@jimgman)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/support-needed-3/#post-12414375)
 * Thanks for your reply, I have emailed you directly.
 *  Thread Starter [jimgman](https://wordpress.org/support/users/jimgman/)
 * (@jimgman)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/support-needed-3/#post-12414495)
 * Hi Auke, it has now been over an hour since I directly emailed you with no reply
   or confirmation of receipt; I sent in the first support ticket 3 days ago, so
   could you give me an idea of when I might expect some help? Thanks.
 *  Thread Starter [jimgman](https://wordpress.org/support/users/jimgman/)
 * (@jimgman)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/support-needed-3/#post-12415049)
 * Thank you very much for all your help in getting this issue resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Support Needed’ is closed to new replies.

 * ![](https://ps.w.org/wp-product-feed-manager/assets/icon-256x256.png?rev=3208464)
 * [WPMR Google Feed Manager for WooCommerce – Sell on Google Merchant Center & Shopping](https://wordpress.org/plugins/wp-product-feed-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-product-feed-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-product-feed-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-product-feed-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-product-feed-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-product-feed-manager/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [jimgman](https://wordpress.org/support/users/jimgman/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/support-needed-3/#post-12415049)
 * Status: resolved