Title: Support Lacking
Last modified: September 3, 2016

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# Support Lacking

 *  [pdbystrom](https://wordpress.org/support/users/pdbystrom/)
 * (@pdbystrom)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/support-lacking-2/)
 * I’ve had problems with this plugin since I downloaded it and it’s completely 
   unusable. I posted a support ticket and then I decided to look at their response
   time for support. All of the posts from a month back haven’t even been answered
   yet. Completely unhelpful.

Viewing 1 replies (of 1 total)

 *  Plugin Author [smartcat](https://wordpress.org/support/users/smartcat/)
 * (@smartcat)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/support-lacking-2/#post-8116391)
 * Hi there
 * This is a community based plugin. All support is answered by everyone. The support
   page you see is usually users helping users.
 * Did you contact us through our website for help ? we don’t monitor the community
   support page in WordPress, because we provide support through our site.
 * Hope that helps you understand the difference in support options.
 * Best regards

Viewing 1 replies (of 1 total)

The topic ‘Support Lacking’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [smartcat](https://wordpress.org/support/users/smartcat/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/support-lacking-2/#post-8116391)