Title: Support just vanished… Last modified: July 23, 2021 --- # Support just vanished… * Resolved [byothe](https://wordpress.org/support/users/byothe/) * (@byothe) * [4 years, 11 months ago](https://wordpress.org/support/topic/support-just-vanished/) * Hello, I was communicating with support via email since 30/06/2021 (Ticket # 76840271) because my site doesn’t seems to cache… I provided the litespeed report as asked by support and since tha moment 3 weeks ago… nothing… I asked the support for an update several times… but I never got an answer… * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsupport-just-vanished%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * [tenkstars](https://wordpress.org/support/users/tenkstars/) * (@tenkstars) * [4 years, 11 months ago](https://wordpress.org/support/topic/support-just-vanished/#post-14694566) * Hi, * I’ve checked our records. We never got your email with the LS report number. The last record of our communication with you was our email sent out to you with the request for the LS report number. As we didn’t get your response, the system marked the ticket as “closed”. Maybe, by the time you responded to our email request, the ticket had already been closed in our system. After all, it’s already been more than three weeks. * Anyway, I looked at your site and saw something abnormal. While I see the response header ” x-litespeed-cache: hit ” in the developer tools, I do not see ”