Title: Follow up support Last modified: May 13, 2017 --- # Follow up support * [vnathwani](https://wordpress.org/support/users/vnathwani/) * (@vnathwani) * [9 years, 1 month ago](https://wordpress.org/support/topic/support-isnt-there/) * Provided and excelled in follow up support on recent issues. Thankyou! - This topic was modified 9 years, 1 month ago by [vnathwani](https://wordpress.org/support/users/vnathwani/). Reason: Follow up support was v good - This topic was modified 9 years, 1 month ago by [vnathwani](https://wordpress.org/support/users/vnathwani/). Reason: title incorrect Viewing 4 replies - 1 through 4 (of 4 total) * [David](https://wordpress.org/support/users/dwyffels/) * (@dwyffels) * [9 years, 1 month ago](https://wordpress.org/support/topic/support-isnt-there/#post-9119327) * Hey Vnathwani, * While I completely understand your frustration and would most likely have the same feelings if I were in your shoes I am currently still unable to assist. The reason for this is because I have checked our entire email system including the archives for any email that was unanswered or not responded to and can find none. * However, as evidenced by our response here you can see that we address all concerns and requests for assistance that we have received and are brought to our attention. * Also, I cannot find any email that was submitted using the email you are using here although I understand that it could very well be an entirely different email. * Is it possible that a different email was used when creating your Smash Balloon user account? If so, is the email for your account correct and valid. Sometimes users make an accidental email typo when creating their account and then all email correspondence with the customer ends up going to an invalid account and we have no way of knowing if it was received or not. * If you never received a user login name or password then this is certainly what has happened as that information is sent in an automatically generated email immediately after the account is created and it is sent to the email address entered by the person making the account. * Sometimes, a person also later finds our responses in their “Spam” folder so this is another area you might want check for a response that was auto redirected to your Spam folder. * I would love to help you in any way possible but even through this forum I am afraid I am unable do so until you provide me with some information as to what“ issues and questions with the plugin” you might have which are not identified above. * Just stating no support is being received but not articulating what it is that I could help you with still leaves me at a loss to be able to provide the support you are requesting. If your issue is with a paid version of our plugin then it would be proper to instead submit your support request using our form [here](https://smashballoon.com/custom-facebook-feed/support/) as this forum is intended for support of features found in the Free version only. * However, if you are not getting a response through the support link provided then just contact me here with a valid working email I can use to contact you at on this forum and I will then use that to respond and work towards finding a helpful solution and answers to the issues and questions you might have. * Thank you. - This reply was modified 9 years, 1 month ago by [David](https://wordpress.org/support/users/dwyffels/). * Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/) * (@smashballoon) * [9 years, 1 month ago](https://wordpress.org/support/topic/support-isnt-there/#post-9119533) * Hi [@vnathwani](https://wordpress.org/support/users/vnathwani/), * I responded to your Tweet just 30 minutes after you sent it earlier today, 5 hours before you posted this review. Here’s the link to my reply: [https://twitter.com/fancyatreat/status/862326303621607425](https://twitter.com/fancyatreat/status/862326303621607425) * I’ve double checked our entire system but haven’t received any support tickets or emails from you. If you can provide your email address then I can email you directly to help you with any issues you’re having. * We always respond within 6-24 hours, and often much sooner than that. In future, if you’re having an issue contacting us then just open a support ticket here on the forum, or contact us via social media, rather than leaving a 1 star review. We are very responsive to all questions or issues and always look after our users. * Thanks, * John * Thread Starter [vnathwani](https://wordpress.org/support/users/vnathwani/) * (@vnathwani) * [9 years, 1 month ago](https://wordpress.org/support/topic/support-isnt-there/#post-9119702) * This type of response infuriates me. Your overlooking the fact that I did sent a support ticket the very same day I installed the plugin. Your overlooking the fact that I made 2 further contact attempts via the normal contact form incase the support route didn’t work. Your overlooking the fact that I made 2 separate requests for a password reset to try and at least look at my account which I could see when buying the product but not any point in time after that If i fill in any form on your site whether it be a contact form, support ticket or request for password reset and i then get a little message that pops up saying something along the lines of “Thank you vimal nathwani for contacting Smash balloon” or something similar, then as far as I am concerned, the letter has left my door via recorded delivery and is now at your doorstep waiting for you to open it. There is no 2 ways about this. Its plain and simple. Therefore in light of the above, a low rating is the only fair review that can be given on the conclusion that 3 different forms of communication attempts yield no results (initial support route, contact form and finally password reset) * So back to my issue as I am a person high on simple courteous principals. * I install the plugin and create a grid view . I can see all of this in preview with the albums visible etc. before I add the page to the menu setting in my admin However, then the front of the album view disappears and all i see is the name of the album ([https://fancyatreat.co.uk/boothgallery/](https://fancyatreat.co.uk/boothgallery/)) * I would like to simply create a clear album grid view * Kind Regards * Vimal * [bdbrown](https://wordpress.org/support/users/bdbrown/) * (@bdbrown) * [9 years, 1 month ago](https://wordpress.org/support/topic/support-isnt-there/#post-9119734) * [@vnathwani](https://wordpress.org/support/users/vnathwani/) – * > Without adequate support (which I have paid for) * I’m sorry but, if you have paid for the pro version of this plugin, you need to go to the author’s official support site: [https://smashballoon.com/custom-facebook-feed/support/](https://smashballoon.com/custom-facebook-feed/support/) * As the plugin author is aware, they cannot support commercial versions of their plugin in this forum. Your original review is valid but I’m closing this thread to additional replies. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Follow up support’ is closed to new replies. * ![](https://ps.w.org/custom-facebook-feed/assets/icon-256x256.png?rev=2700775) * [Smash Balloon Social Post Feed - Simple Social Feeds for WordPress](https://wordpress.org/plugins/custom-facebook-feed/) * [Frequently Asked Questions](https://wordpress.org/plugins/custom-facebook-feed/#faq) * [Support Threads](https://wordpress.org/support/plugin/custom-facebook-feed/) * [Active Topics](https://wordpress.org/support/plugin/custom-facebook-feed/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/custom-facebook-feed/unresolved/) * [Reviews](https://wordpress.org/support/plugin/custom-facebook-feed/reviews/) * 4 replies * 4 participants * Last reply from: [bdbrown](https://wordpress.org/support/users/bdbrown/) * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/support-isnt-there/#post-9119734)