Follow up support

Hey Vnathwani,

While I completely understand your frustration and would most likely have the same feelings if I were in your shoes I am currently still unable to assist. The reason for this is because I have checked our entire email system including the archives for any email that was unanswered or not responded to and can find none.

However, as evidenced by our response here you can see that we address all concerns and requests for assistance that we have received and are brought to our attention.

Also, I cannot find any email that was submitted using the email you are using here although I understand that it could very well be an entirely different email.

Is it possible that a different email was used when creating your Smash Balloon user account? If so, is the email for your account correct and valid. Sometimes users make an accidental email typo when creating their account and then all email correspondence with the customer ends up going to an invalid account and we have no way of knowing if it was received or not.

If you never received a user login name or password then this is certainly what has happened as that information is sent in an automatically generated email immediately after the account is created and it is sent to the email address entered by the person making the account.

Sometimes, a person also later finds our responses in their “Spam” folder so this is another area you might want check for a response that was auto redirected to your Spam folder.

I would love to help you in any way possible but even through this forum I am afraid I am unable do so until you provide me with some information as to what “issues and questions with the plugin” you might have which are not identified above.

Just stating no support is being received but not articulating what it is that I could help you with still leaves me at a loss to be able to provide the support you are requesting. If your issue is with a paid version of our plugin then it would be proper to instead submit your support request using our form here as this forum is intended for support of features found in the Free version only.

However, if you are not getting a response through the support link provided then just contact me here with a valid working email I can use to contact you at on this forum and I will then use that to respond and work towards finding a helpful solution and answers to the issues and questions you might have.

Thank you.

• This reply was modified 9 years, 1 month ago by David.