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Support is Rubbish

  • QuizToon

    @quiztoon

    Saw this slider used the free version liked it and purchased it.

    Got a problem with it conflicting with other WordPress plugins. I asked for some support using their suggested method of contact IE emailing them at their support email.

    I have no response whatsoever, despite sending somewhere in the region of 8 emails to them, absolute disgrace.

    I now want a refund of the money I spent and have had no response to that either.

    Take my advice, leave this well alone, money wasted if you have a problem.

    http://wordpress.org/extend/plugins/wow-slider-wordpress-image-slider-plugin/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor WOWSlider

    @wowslider

    We reply our customers within 2 business days.
    If you didn’t get a reply, possibly our emails are into your spam folder.

    Make sure that you use a correct email address of customer support – support [at] wowslider [dot] com.
    Also, make sure that email addresses support [at] wowslider [dot] com and cs [at] apycom [dot] com are not in your ignore list.

    Same here, we haven’t heard from them either and we just bought a one site license yesterday. Didn’t receive confirmation email with license info and download link. We will most likely file a PayPal claim to get a full refund if we don’t hear from them today. This is delaying a new project for one of our clients.

Viewing 2 replies - 1 through 2 (of 2 total)
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