Support » Plugin: Tawk.To Live Chat » Support is non-existent

  • We were using tawk for around 2 years until a critical bug made it impossible for us to use. We canceled our service but were still charged around 120 USD for our yearly subscription. I contacted the support using a ticket but after around 4 months and 12 chats via their website, I still don’t have any response.

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  • Plugin Author tawkto

    (@tawkto)

    hi Thomas,

    The “Remove Branding” subscription can be canceled at any time prior to your renewal date. Simply click Admin > Billing > Cancel.

    You would never have been re-billed if you clicked cancel before to your renewal date.

    Support is available 24×7-365 via live chat on our website, or via support@tawk.to.

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