Support » Plugin: Google Maps Easy » Support is lacking

  • The free version is good but bought the pro version so I could use the KML option.

    I am having issues and emailed support as requested.

    The Pro support is supposed to be 4 hours during business days but this is far from true.

    Logged support request 25/02/2020 – reply received 28/02/2020 (this is way more than 4 hours)

    28/02/2020 – ticket redirected to the developer. Requested an update 07/03/2020. It’s now 16/03/2020 and still no update.

    I am having to do the chasing. The pro support is far from pro support. This is the level of support I expect for a free version.

    Be aware that the pro support is definitely not that and expect a long-awaited response to any support requests.

    I am not requesting a refund as I need the KML option only available in the pro version.

    I only gave it 2 stars as the plugin works for the most part – otherwise, it would have been 1 star.

    Please be vigilant in your purchase from this greedy developer

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello, @wilcochris
    Thank you for your feedback. User’s reviews help us to make Google Maps Easy plugin better and give us the inspiration to develop further.
    We will draw conclusions from your feedback and try to do our best to expedite problem resolution.
    Not all problems can be solved in a short time.
    We are ready to refund funds if the problem is not resolved.

    Best regards,
    Support Team.

    Similar experience with Pro. No response to tech query after 2 weeks. Digging into the system – file structures and database to try to fix the query myself found another issue. Some of the exported marker file content is not re-instated when imported – I was trying to create code to edit the exported file to insert a large number of locations from another app.

    Same here. Wrote a different review about it. Absolutely no response after repeated requests.

    Thread Starter wilcochris

    (@wilcochris)

    My issue is still not sorted and I don’t have the time to chase up the developer. I have found an alternative solution and I won’t renew.

    My review drops to 0 stars

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this review.