Support is incompetent

Hi @downhouse00,

I’m sorry to hear about the translation issue you’re experiencing.

Could you please confirm if this issue started after updating to WordPress 6.7?

Also, please check if there are any available translation updates under Dashboard > Updates.

If no updates are available, assuming you are using es_ES as your site language, can you please try by installing the missing translations via WP CLI? You can try running the following command:

wp language plugin install --all es_ES

Please change the language es_ES as per your site’s language. You can check the list of language codes here. Let me know if this helps.

If the problem persists, can you please share your site’s System Status Report. You can find it by navigating to WooCommerce > Status and clicking Get system report > Download for support. Once downloaded, please paste the content of the report in your reply, ensuring any sensitive information is removed beforehand.

Looking forward to your reply!

Hi @downhouse00,

Thanks for sharing the link to the support thread, I see the above steps where not tried.

Can you please try the steps shared above and let us know how it goes?

Looking forward to your reply!

Hi @downhouse00,

Thanks for trying the above steps. I am sorry to hear that issue persists.

Can you please share your site’s System Status Report? You can find it by navigating to WooCommerce > Status and clicking Get system report > Download for support. Once downloaded, please paste the content of the report in your reply, ensuring any sensitive information is removed beforehand.