Support » Plugin: Live Chat by Formilla - Real-time Chat Plugin » Support is excellent!

  • Installation was as easy as can be, but I had some issues with how the widget acted on my site. Just some layout issues (css incompatibility with my theme). I contacted support and within minutes I had a reply from Zack. He had taken a look at my site and applied some custom CSS in the Formilla dashboard for me which solved the issue. He did this all within about 10 minutes of me sending my e-mail. The next day there was another minor issue with the layout. I e-mailed him again (was already late in the evening on his location) and again he fixed it within minutes. Honestly, I’ve never seen support like this. I’ve been wanting to try another chat application as well, which offers dedicated applications for my Mac (which I like a bit better than a webinterface as it gets burried within all my open tabs 😉 ). I was in the orientation stage, but the commitment from Formilla to help me get up and running convinced me to start using Formilla chat.

    I’ve been on the 14-day trial plan and have now upgraded to a payed plan. Setup is easy, the interface looks nice and functionality is good! I’ve got the iPhone app running on which I’ve ran some tests and that is working nicely as well. So far so good. The chat box can be customised quite easily to look nice on your site, so all in all a great plugin.
    Normally I don’t write reviews, but I’d like to return the favour to the Formilla support guys who’ve gone the extra mile to help me out. Thanks guys!

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