Support » Plugin: YITH WooCommerce Product Bundles » Support and communication is slow but they do fix it.

  • Support Tickets are a big waste of time, they should have a number for support because theres problems affecting sales on the website they haven’t helped at all. Faster support would be better but they take a day or more to respond with a ” Can you be more specific” and I have explained and screenshot the screen so I can let them see, they still have not responded to that, and its day two now. I spent the money because they look legit, but it feels like there not on top of it.

    Update:
    It took a while but they fixed it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi m_donglyph,
    actually it seems that your ticket has been answered with a solution that solved your problem. 🙂
    So, because of that, may we ask you if you could please change your vote for our plugin?
    Thank you very much!

    Best Regards,
    Yithemes

    vbk100

    (@vbk100)

    Hi!

    It is a nice plugin and everything is easy to configure.

    I am confused about the support tickets thing, I thought the tickets are only for premium users. Do you also offer support to free plugins via https://yithemes.com/contact/?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Support and communication is slow but they do fix it.’ is closed to new replies.