Support is apparently missing in action.

Hello Kevin,
Understand, that the negative rating was STRICTLY, and entirely due to NO COMMUNICATION.

I made that very clear in my post. Had you, or someone else even replied with “I have no idea” or “Gives us time to try this out” – that would have been great and I could have moved on or at least known that someone was at least acknowledging. Instead I was left wondering and waiting for over a week if this plugin had anyone behind it at all.

Amazingly, only after I supplied a rating did I get a response out of anyone.

Again, in no way was my rating based upon the plugin itself – as clearly stated.

Also if you are not the primary support of your own plugin – who is? I ask sincerely not rhetorically.

At no point did I request or even desire “free consulting” – that statement was just inflammatory and offensive. I simply wanted a response, I NEVER asked anything beyond that.

Here is what I had hoped for: ” Yes, the plugin does that, simply do this…” or ” No I’m afraid our plugin does not do that” or even “We don’t know”.

Maybe your plugin DOES do that -and honestly , it probably does, but it is not something I or anyone would just blindly do without at least asking someone in the know- theoretically you.

So, end of the day you did finally answer my post if not my question. I will adjust my feedback level accordingly as that is the right thing to do.

For what its worth – I SUSPECT this may be as simple as
1. duplicating the admin role and call it “moderator2”

2. removing all functions from that role (“moderator2”) – except those that have to deal with user modifications, editing the user and such

3.adding the normal moderator functions.

That is just my guess -unfortunately I do not have availability of a test site to try this out on. Which is what prompted my question. As it stands now , I still can’t try out the product within a reasonable risk standpoint.(I wish I could) But I will adjust my rating accordingly as you have now at least answered.

UpDate #2

I have now had several interactions with Kevin. In light of what the plugin states, my particular configuration, and Kevins explainations I am giving this rating of 4+ stars, based upon his efforts. Although the product will not suit “my” needs, the support I have recieved was indeed very helpful. I will and DO reccommend this product to others based upon the other reviews I have read, and with a caveat, that if you have 3rd party plugins that also manage some of the features that this one does (overlapping features) this product may not be what you are looking for. BUT I can tell you this- if is close to what you need at least give Kevin a shout and he may be able to help directly or at least point you in the right direction.