Support has ghosted me

  • jvagner

    (@jvagner)


    1 year, 4 months ago

    Mark was able to help me with some of the externalities (RSS feeds are all externalities) that were biting my import attempts, and there was an internal detail that I think is easily resolvable with clearer documentation. Thanks Mark, appreciate the help.

    • This topic was modified 1 year, 4 months ago by jvagner.
    • This topic was modified 1 year, 4 months ago by jvagner. Reason: Update to previous technical challenges
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Mark Zahra

    (@markzahra)

    1 year, 4 months ago

    Hi @jvagner, I’m looking into this right away. I’m sorry for the trouble, this isn’t the experience we aim to provide at WP RSS Aggregator, so I’m going to make sure we get to the bottom of it as soon as possible.

    Plugin Author Mark Zahra

    (@markzahra)

    1 year, 4 months ago

    Hi Jason, we’ve investigated your open issues right away and sent you an update on each. On behalf of the team, I’d like to once again apologize for the delay in getting back to you and providing a solution.

    I discussed the situation with the team and confirmed that we have had a busier period than usual in the past week, which resulted in some delayed replies. We’re working our way through it and discussing ways to improve things going forward.

    Plugin Author Mark Zahra

    (@markzahra)

    1 year, 4 months ago

    Thank you for updating the review to 5 stars, Jason! We really appreciate it, and I’m glad we were able to get the bottom of things so quickly.

    Any chance the review’s subject line could be updated too, please? Just for more clarity for other users who may be checking out our reviews. 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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