Support Guidelines

Thanks for using Total Upkeep by BoldGrid! Also, thanks to those who actively support other BoldGrid users!

The following are our guidelines for support:

1. Support is provided in this forum for non-premium (free) users only, issues related to your premium subscription or account should not be posted in the forum.
2. Search before posting a new topic, there might already be a solution for your issue.
3. Be descriptive and use accurate titles.
4. Keep posts on-topic and relevant.
5. Be as patient and polite as possible.
6. Check your post for replies frequently. The topic will be closed and marked as resolved after 7 days of inactivity.
7. Otherwise, close and resolve the topic yourself once you have a remedy so other users can benefit from your post.

For the long version of the community forum rules, click here.

Remember: As the community forum guidelines point out, this forum cannot be used as a ticketing system.

To contact the BoldGrid support team directly, submit a request through your BoldGrid Central account or in our community portal.