Probably been said before but the support forums look like an unwanted child on the WordPress site with a lot of basic features missing.
What I really miss:
- Topic Report. A way to notify mods of something in the topic, for instance not according to guidelines, a request to move or close something etc .
- Decent RSS-feeds. Right now every reply end up in the general RSS-feed. It would be great if there could be a RSS-item -only one per topic- and it would be even better if there could be a feed with unresolved or unanswered ( no replies ) questions since questions fall off the main page very fast. So you can keep better track.
- Post count / experience level . Sometimes it's quite hard to judge a user on how many this person been involved with wordpress. For instance can you recommend this person to dig in code, shortcode, tags or refer him/her to the basics? Would also be nice for people asking questions to see, for the same reasons. Besides it might give extra motivation for people to answer other peoples questions.