Support for Stripe Bank Transfer (Customer Balance) in WooCommerce plugin

  • Resolved revolution404

    (@revolution404)


    1 month, 2 weeks ago

    Hello,

    I’m currently using your Payment Plugins for Stripe WooCommerce extension on a French (EUR) store.

    I have enabled Stripe Bank Transfer (Customer Balance / Virtual IBAN) in my Stripe dashboard, which allows customers to send a push bank transfer (SEPA Credit Transfer) and prevents chargebacks.

    However, I don’t see this payment method available in WooCommerce.

    My questions:

    1. Does your plugin support Stripe Bank Transfer / Customer Balance?
    2. If yes, how can I enable it in WooCommerce?
    3. If not currently supported, is it on your roadmap?

    I am specifically referring to Stripe’s push-based bank transfer (not SEPA Direct Debit).

    Thank you in advance for your clarification.

    Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Clayton R

    (@mrclayton)

    1 month, 2 weeks ago

    Hi @revolution404

    Thank you for contacting Payment Plugins.

    1. Yes, Stripe Bank Transfers should be supported via the Universal Payment Method option. https://paymentplugins.com/documentation/stripe/universal-payment-method/
    2. Please see response to question 1).
    3. We do plan to add a separate gateway integration in a future release so you can choose to offer stand-alone or through the Universal Payment Method.

    Kind Regards,

    Thread Starter revolution404

    (@revolution404)

    1 month, 2 weeks ago

    Hello,

    Thank you for your explanation regarding the Universal Payment Method settings.

    I have enabled Bank Transfer (Customer Balance) in my Stripe dashboard and created a dedicated Payment Method Configuration for my WooCommerce store, which is properly synced in the UPM settings.

    However, the Bank Transfer option does not appear anywhere in the Universal Payment Method list in WooCommerce, nor does it show on the checkout page in test mode.

    To clarify:

    • Bank Transfer is enabled in Stripe (Customer Balance / Virtual IBAN).
    • The Payment Method Configuration is correctly selected and synced.
    • UPM is enabled.
    • Currency is EUR.
    • Billing country is France.

    Despite this, the Bank Transfer method is not available in the UPM payment methods list.

    Could you please confirm whether Stripe Customer Balance / Bank Transfer is currently supported by your UPM integration?

    View post on imgur.com

    Thank you for your clarification.

    Best regards,

    Plugin Author Clayton R

    (@mrclayton)

    1 month, 2 weeks ago

    Hi @revolution404

    Can you confirm if this Stripe documentation link is referencing the Bank Transfer functionality you’re referring to?

    https://docs.stripe.com/payments/bank-transfers

    This will allow me to cross reference the UPM integration code to confirm that it’s supported.

    Kind Regards

    Thread Starter revolution404

    (@revolution404)

    1 month, 2 weeks ago

    Yes, but the UPM integration name is “customer_balance” as stated in the link you sent.

    Plugin Author Clayton R

    (@mrclayton)

    1 month, 2 weeks ago

    Hi @revolution404

    Thank you for confirming. Looking at the code, it looks like the customer_balance option is being filtered. We’ll do some testing on our end to get that option supported in the next release via the UPM.

    Feel free to reach out via the WordPress Admin > WooCommerce > Stripe > Support page if you would like to test in advance.

    Kind Regards

    Thread Starter revolution404

    (@revolution404)

    1 month, 2 weeks ago

    Hey,

    Thanks for your reply.

    As requested, I’ve sent a message through support to join the beta test.

    To be honest, UPM works fine, but a proper native integration (like credit card or Google Pay) would provide a much better user experience.

    On my site, with the proper integration, I currently have separate payment options like Credit Card, PayPal, and Klarna, each displayed individually, which is clear for customers.

    But when using UPM, I only get Stripe and PayPal as main options. Methods like Klarna or Google Pay are nested inside Stripe, which changes the checkout flow and reduces visibility of those payment methods.

    I’m also using the standalone PayPal integration (not the Stripe one), and I’d like to keep it that way. It allows me to keep payment providers separated so that disputes and performance metrics remain isolated per provider.

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)

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