Title: Support Email Plug-in
Last modified: January 5, 2017

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# Support Email Plug-in

 *  [shearder](https://wordpress.org/support/users/shearder/)
 * (@shearder)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/support-email-plug-in/)
 * Hi all
 * I am hoping 2017 leaves us with BIG things BUT to get there takes some work.
 * SO…..
 * I have a site up and running for many years and have now changed over to Woocommerce.
   It is idle at the moment as i am still in planning for a new venture. However;
   is there a support plugin that can be loaded – what i need is if someone emails
   [support@xxxxxxxxxx.xxx](https://wordpress.org/support/topic/support-email-plug-in/support@xxxxxxxxxx.xxx?output_format=md)
   then I would expect them to get an automated response with a reference number.
   If they respond again it would not log a new support ref but update the same 
   support ticket.
 * In short:
    1. email received 2. support ticket initiated 3. email sent 4. customer
   respondes 5. support ticket updated with info 6. replay email sent
 * That sort of thing. The customer should aso be able to log in to their profile
   and see the support ticket detail.
 * Possible?

The topic ‘Support Email Plug-in’ is closed to new replies.

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 * 0 replies
 * 1 participant
 * Last reply from: [shearder](https://wordpress.org/support/users/shearder/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/support-email-plug-in/)
 * Status: not resolved