Support – Dumb and Dumber

  • puravida1

    (@puravida1)


    1 year, 4 months ago

    Loaded the free version. After reviewing and experimenting with how it works for a few days I decided to buy the Pro version because the free version is very limited. You have to buy the Pro version to display products on your site, Yep, its a hook. I purchased the Pro version and liked it enough to add it to another site. Only a few days had passed since my original purchase.

    Their pricing is for 1 license, 3 licenses or 10 licenses. After less than a week I needed the 3 license program for my second site. I tried to upgrade from 1 license to the 3 license for the difference in price which is only 20.00 dollars. Can not do that online so I contacted support for obvious reasons. From there it was all downhill. I believe the support contact person sells used cars too. They could not accommodate my request to pay the difference from 1 license to 3 licenses (20.00). Simple enough but…

    The reply was that they could not accommodate my request because having to pay their affiliate commission and other expenses involved. If you know anything about affiliate payouts you know that an affiliate is not paid for at least 30 days. So that is a sales pitch. The offer was for me to purchase the 3 license (69.99) and they would give me 2 years of updates free (18.00 per year) and 10 licenses which I don’t need. Who pays for updates? What a rip off! I don’t buy ANY SOFTWARE for more than a year as the plugin/software landscape is ever-changing and you’re probably paying for something you may not need later or support just vanishes.

    After several emails I finally got a delete the plugin from my site for a refund email, I hope I receive the refund. So instead of receiving 20.00 for the additional license support lost the 20.00 + the 49.99 refund (dumb and dumber).

    I am truly glad this happened before I found out down the line what type of company keywordrush is. Support only cares about sales and not helping the customer. I give keywordrush/content egg half a star rating for their support not the plugin. I did not have the plugin long enough to give an honest review.

    Never got a name from the support person after several emails. Incognito I guess. A real personal touch guys.

    BTW, Ubersuggest is a much better company to have for SEO!! Neil Patel wants his customers to excel.

Viewing 1 replies (of 1 total)
  • Plugin Author keywordrush

    (@keywordrush)

    1 year, 4 months ago

    “You cannot pay the difference for a more expensive license pack. Each license package is sold separately.” This is clearly stated on our website. We sell our plugins through a reseller and have a fixed list of products with fixed prices. We don’t have $20 “surcharge” product. Each license is a one-time purchase. The alternative to this is automatic annual subscriptions that we don’t use and that our customers love.

    By the way, you misunderstood my offer to solve this situation. You may change your mind if you read my offer carefully.

    You asked for a refund and we made a full refund with no questions asked! We really tried to help you…

Viewing 1 replies (of 1 total)
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