Title: Support doesn’t respond
Last modified: June 18, 2018

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# Support doesn’t respond

 *  [larryfields.007](https://wordpress.org/support/users/larryfields007/)
 * (@larryfields007)
 * [8 years ago](https://wordpress.org/support/topic/support-doesnt-respond-2/)
 * I tried out the free plugin to see if it was going to work for me and I ran into
   some issues so I posted two different problems on the forum to get a response
   from Imagely/Nextgen Galleries. I received only one response for two different
   problems in 4 days which didn’t resolve either of my problems. You would think
   if they want people to upgrade to the paid versions they would be a little more
   pro active in answering the posts and helping. So this just raises a red flag
   to me and tells me if I upgraded to one of the paid versions they probably wouldn’t
   be there to help me then, either. Not really impressed with their support.

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Imagely](https://wordpress.org/support/users/imagely/)
 * (@imagely)
 * [8 years ago](https://wordpress.org/support/topic/support-doesnt-respond-2/#post-10415081)
 * I’m really sorry to hear this, [@larryfields007](https://wordpress.org/support/users/larryfields007/).
   I understand your concern about the response time from us in supporting the plugin.
   I assure you that we care deeply about our users and how our plugin performs.
   We do not offer support for our free plugin, but we do offer dedicated support
   for our premium plugins for NextGEN Gallery. Even though we don’t offer support
   for NextGEN Gallery [free], we do make it a point to get into the forums at least
   twice a week and reply to high priority threads. As time allows we reply to others.
   In your case, both threads were regarding the same topic; the clarity of the 
   gallery thumbnails. I’d be happy to continue to work with you on that. You had
   posted on Friday and we were responding that very same day. We’re away on the
   weekends and wouldn’t be back into the forums to check on the threads until today(
   Tuesday). Please keep in mind that our pro members do receive dedicated support.
 * – Becky

Viewing 1 replies (of 1 total)

The topic ‘Support doesn’t respond’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Imagely](https://wordpress.org/support/users/imagely/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/support-doesnt-respond-2/#post-10415081)