Support broke my site

  • dimahimma

    (@dimahimma)


    4 months, 1 week ago

    I bought a plugin and faced a translation problem, when I wrote to support, they asked for a login from the WordPress admin panel, and then the data for connecting via FTP. I provided them with everything, after which I first received a non-working admin panel (error after authorization), and then a semi-working site. to my last letter with a request to restore the operation of my site to the state it was before their intervention, I did not receive an answer. I do not recommend.

    • This topic was modified 4 months, 1 week ago by dimahimma.
Viewing 1 replies (of 1 total)
  • Plugin Support Mamunur Rashid

    (@mamunnu)

    4 months, 1 week ago

    Hello,

    Sorry to hear you’re experiencing an issue. The PHP error message you’re seeing appears to be caused by a conflict with the Loco Translate plugin.

    Our team has been investigating this, but we haven’t yet pinpointed the exact cause. In the meantime, if you temporarily disable the Loco Translate plugin, the error should no longer appear.

    We appreciate your patience and will continue looking into the issue. Please respond to the support ticket so we can keep track and update you as soon as we have a solution.

    Thanks

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