Support and plugin not stable enough

  • jugiii

    (@jugiii)


    1 month, 3 weeks ago

    Very error-prone. After every update, something stops working again. The support is very poor; every time, they say that the error hasn’t occurred on their end, so real errors are simply left unresolved—there’s nothing you can do about it.

    • This topic was modified 1 month, 3 weeks ago by jugiii.
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  • Plugin Support juliastylemixthemes

    (@juliastylemixthemes)

    1 month, 3 weeks ago

    Hello,

    Please kindly note that we continuously update the plugin to address any issues or limitations that may arise.

    Regarding the announcement feature: you previously submitted a support ticket about this, and our support team thoroughly tested it on your website. The announcement was working correctly, and we shared detailed confirmation along with screenshots. Based on these checks, the announcement functionality itself is operating as expected.

    The issue related to line breaks is a separate matter. This has already been reported to our QA and development teams and is planned to be improved in a future update.

    For this reason, the review stating that the announcement feature does not work is not fully accurate, as it was confirmed to be functioning correctly on your site. We truly appreciate your feedback, as it helps us continue improving the plugin.

    Please feel free to reach out if you have any additional questions or need further assistance. We’re always happy to help.

    Best regards

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