Support » Plugin: Mailchimp for WooCommerce » Support admitted to it being broken

  • crabsandwich


    After support tried telling me to do the same thing over and over again to try and fix the lack of syncing, they finally admitted that there is a core problem with their plugin.

    They recognise that it is broken and informed me that the next update would fix the issue. This hasn’t happened.

    I am going to look for a suitable alternative.

    My recommendation – stop using mailchimp.

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  • Plugin Support khungate


    Hey @crabsandwich,

    Thanks for your feedback. I came across your review and wanted to chime in to see if I could help provide any troubleshooting assistance or pass any useful feedback to our developers.

    Just to get a handle on the situation you’ve experienced so far, could you provide a few pieces of information to help me catch up?

    – Could you provide any screenshots/screencast of this issue?
    – Is there any logging present in the plugin’s logs tab when it’s set to standard or debug?

    Also, I just wanted to pass along that the plugin was updated last week and many improvements were realized with the syncing engine. If you haven’t updated, please give it a try. Lastly, if you have a busier site, you may consider using the CLI version to provide you with more control.

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    – Kyle

Viewing 1 replies (of 1 total)
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