Title: Support
Last modified: August 21, 2016

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# Support

 *  [CindyOTSEO](https://wordpress.org/support/users/cindyotseo/)
 * (@cindyotseo)
 * [12 years ago](https://wordpress.org/support/topic/support-76/)
 * I am experiencing a problem with notifications. I have used this plugin in the
   past with success, but on one particular website – notifications are not being
   sent. I have purchased your support under the email “cindyjohnson0705@comcast.
   net” on July 15, 2014. I have sent 3 separate requests for support through your
   website, but have not received any contact.
 * [https://wordpress.org/plugins/easy-contact-forms/](https://wordpress.org/plugins/easy-contact-forms/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [sarahphymn](https://wordpress.org/support/users/sarahphymn/)
 * (@sarahphymn)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/support-76/#post-5137658)
 * Did they ever get back to you?
 * I’m having this exact problem, and was just pulling my hair out over their appalling
   lack of support, with every single avenue for help being redirected back to some
   kind of purchase of a premium product or contract. The plugin forces you to acknowledge
   that you’ve read this forum before you can submit a support request through the
   admin panel, and yet they never answer any questions in here. What is going on
   with this company?
 * I was about to suck it up and pay the $25 to get this question answered, but 
   if they aren’t even going to respond to a paying customer, then I’ll just abandon
   the plugin.
 *  Thread Starter [CindyOTSEO](https://wordpress.org/support/users/cindyotseo/)
 * (@cindyotseo)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/support-76/#post-5137661)
 * No response. Don’t pay the $25.
 *  [timothyfaust](https://wordpress.org/support/users/timothyfaust/)
 * (@timothyfaust)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/support-76/#post-5137677)
 * I have paid for the full version to get support, and it has been ignored for 
   a year.
 *  [sarahphymn](https://wordpress.org/support/users/sarahphymn/)
 * (@sarahphymn)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/support-76/#post-5137678)
 * That is **appalling**.
 *  [mikefreeman](https://wordpress.org/support/users/mikefreeman/)
 * (@mikefreeman)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/support-76/#post-5137681)
 * Having the same issue, anyone find a fix?
 *  [mikefreeman](https://wordpress.org/support/users/mikefreeman/)
 * (@mikefreeman)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/support-76/#post-5137682)
 * YAY! I fixed it.
 * Under **Notification Settings** for your form, make sure you have **Reply-to 
   submitted address** deselected.
 * Worked for me.
 *  Thread Starter [CindyOTSEO](https://wordpress.org/support/users/cindyotseo/)
 * (@cindyotseo)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/support-76/#post-5137685)
 * Thanks Mike!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Support’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/easy-contact-forms_0073b3.svg)
 * [Easy Contact Forms](https://wordpress.org/plugins/easy-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/easy-contact-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/easy-contact-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/easy-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/easy-contact-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/easy-contact-forms/reviews/)

 * 7 replies
 * 4 participants
 * Last reply from: [CindyOTSEO](https://wordpress.org/support/users/cindyotseo/)
 * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/support-76/#post-5137685)
 * Status: not resolved