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Fast Secure Contact Form
Support 500 error on one form only -- too many fields? (4 posts)

  1. bswb97
    Member
    Posted 2 years ago #

    I have a massive order form that has custom HTML before a number of fields to create a table format. There are 80 extra fields, 79 of which are used. You can see it here:

    http://www.babyaboardhawaii.com/order/

    I had no problem creating it but when I went back to update it after a while, I got a 500 Server Error when only trying to update that form. No other forms have this problem:

    500 Server Error

    A misconfiguration on the server caused a hiccup. Check the server logs, fix the problem, then try again.
    URL: http://www.babyaboardhawaii.com/wp-admin/plugins.php?ctf_form_num=3&page=si-contact-form/si-contact-form.php

    Is this a hardware or PHP version issue? I have Bluehost as my server and I've never had a problem with them before.

    http://wordpress.org/extend/plugins/si-contact-form/

  2. bhpress
    Member
    Posted 2 years ago #

    Which browser are you using? A lot of times Chrome and another browser will give you a "500" error when it is actually a php error. You can check if it is a php error by finding your php error logs. I know by default Bluehost has theirs saved to error_log in the folder that created it.

  3. bswb97
    Member
    Posted 2 years ago #

    I tried it on Firefox and it gave me the same error. I found the error_log file and it was massive, but it turns out that a Google Weather plugin I had was giving it fits. That was the only PHP error, though. I've deactivated that but I'm still getting the 500 error.

  4. Mike Challis
    Member
    Plugin Author

    Posted 2 years ago #

    Some servers barf when there are too many post variables.

    try this troubleshooting (never mind the symptom, check anyway)
    http://www.fastsecurecontactform.com/blank-screen

    and this
    http://www.fastsecurecontactform.com/settings-cannot-be-saved

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