Support » Plugin: WP Event Manager » worst business contact ever

  • UPDATE October 2018:
    After I left the bad review, they deactivated the license keys for all the plugins that we bought from them. but of course they still don’t pay back the money. This is what I call criminal business behavior.
    Don’t make business with them.

    ———-

    I can only say, I am very sorry that I spent money on their plugins without testing the free calendar.
    Many things didn’t work and all you hear from them is read the documentation.
    They offer help to find existing bugs and in the end nothing happens.

    I asked them friendly to cancel the purchase because it was to much to fix all that, we are just a small project and doing everything ourselves without money, but they refuse sticking to their ‘policy’.

    Thank you for wasting my time and my money. You can keep it all including your good words and your policy. I never want to work with you again. Please spare me any offers.

    Btw. They offer 20% discount for a 5 Star review. How cheap. How can customers trust on ratings like that? I will report that.

    • This topic was modified 4 months, 3 weeks ago by  alentejoboletim.
    • This topic was modified 3 months, 1 week ago by  Andrew Nevins.
    • This topic was modified 3 months, 1 week ago by  alentejoboletim.
    • This topic was modified 2 months, 1 week ago by  alentejoboletim. Reason: license keys deactivated after bad review
Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    @alentejoboletim, Hi and thank you for letting us know about this 20% discount. We now have a “report this topic” link on your thread so if this happens again, do exactly what you did here and get our attention using ‘report this topic’. Thanks for being alert about this!

    sure. i have a screenshot in case it is needed. here is the link: https://www.wp-eventmanager.com/bonuse/

    Plugin Author Ashok Dudhat

    (@ashokdudhat)

    Dear Andrew,@anevins

    Let us tell you fact that.

    We have clearly mentioned each in every page that we do not have refund policy because of the mis use of the product and we are serious with our business and you can check our customer support is first priority and we have solved all thread in forum and we have kept 24 hours live chat too. After purchasing, whatever she has problem or issues we have solved it and also we have talked with her on phone. After sometime she told us, they do not want to use add ons and we have asked what is problem and she said that we have problem etc but then again we have asked if you have problem then please report us and we can solve it but she failed.

    Here Paypal case also goes in our favour because she trying to use free addon after purchasing and use a trick and finally she lost case so that way she is trying to screw here.

    [ SNIP! ]

    • This reply was modified 3 months, 1 week ago by  Ashok Dudhat.
    • This reply was modified 3 months, 1 week ago by  Ashok Dudhat.
    • This reply was modified 3 months, 1 week ago by  Andrew Nevins.
    • This reply was modified 3 months, 1 week ago by  Jan Dembowski. Reason: Removed correspondence. See below
    Moderator Jan Dembowski

    (@jdembowski)

    Brute Squad and Volunteer Moderator

    *Reads. Ha.*

    Ashok Dudhat, I am gobsmacked that you replied to this review that way. A few things.

    1. You already received an email from the plugins team about the reviews. You know of what I speak of and this review explained that above.
    2. You posted your correspondence on these forums as a reply.

      Do not do that again, that’s very un-cool and gets redacted when found. Yes, this is the Internet but no, do not do that here. That’s just not permitted. I’ve redacted that part because this is not turning into “He said/She said” conversation.

    3. We have clearly mentioned each in every page that we do not have refund policy because of the mis use of the product

      Your refund policy is your business. That you choose to have a policy that only permits refunds when you decide it’s valid is another way of saying that you will never refund anyone. You should consider coming clean with that and just saying so.

      But again, that’s your business and it isn’t a topic for here. I’m leaving the review in place because that was part of the user’s experience. I’m closing it because there’s just no point in continuing.

    I get that you are upset. You made a mistake and it may have cost you for your mistake. That’s on you and I hope you learn from that. Take ownership of your actions.

    But in the future consider replying more professionally. This review is from one user/customer. You are the one with a reputation that you should consider protecting.

Viewing 4 replies - 1 through 4 (of 4 total)
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