Super frustrated – but now happy

Have tried to get this to work since September last year. Have spent 60+ hours on phone calls/Google Meets with Elextensions and Australia Post IT support. On one ocassion burned a whole day to find out there servers were down. There are two key issues:

1. The Australian Eastern Seaboard time zone does not match up with their support at all. 4.30pm is the ONLY time available between business hours here so you often have to wait days before you can get a time slot that works unless you are happy to book a time at 1 am.
2. We cannot get a price through the API if a product has a dimension smaller than 15cm*15cm*15cm??

06/03/24 – update
Met with the team again and this time they walked through the configuration via a screen share and were able to advise that in order to get a postage price through the API for items smaller than 15*15*15cm we needed to have flat rates enabled. The team also wrote some code, added that to the plug in and sent me a zip to reinstall the plug in and guess what?? After 6 months we finally have it working!!! Thank you team Elex.

• This topic was modified 7 months ago by jimmiechua.