• panostz

    (@panostz)


    UPDATED REVIEW: It took a lot of communication and tickets but finally the version 1.2.22 is way more stable and it fixed most of the issues that I had. Thanks to the developers that fixed the issue and notified me regarding the fix. I hope from now on the support will be more responsive and provide solutions to its customers. Keep up the good work.

    OLD REVIEW: I was really holding my self for months not to give a bad review, but it’s become too frustrating to ignore.

    The support for this add-on is simply terrible. After 2-3 follow-ups over a month, I rarely get a reply, and when I do, it’s often generic and unhelpful. Most times, I had to debug their code myself and provide the solution, which defeats the purpose of having support. It’s a shame because PMP (Paid Memberships Pro) itself is a great plugin with responsive support, but this particular add-on is a disappointment. I found much faster solutions using Zapier or even PHP.

    If they finally start improving mostly on the Support side, I will change my Rating to be fair with them.

    • This topic was modified 3 weeks, 3 days ago by panostz.
Viewing 7 replies - 1 through 7 (of 7 total)
  • ravisoniets

    (@ravisoniets)

    Hey @panostz We released a PR that solves your issue of repeat welcome messages and role assginment after SSO.
    You can download changes from this branch, test and let us know it serves your purpose.

    https://github.com/expresstechsoftware/pmpro-discord-add-on/tree/pr-15

    Thread Starter panostz

    (@panostz)

    @ravisoniets

    Thank you for the update, It seems to be working as expected.
    One note that still has to get fixed: The welcome messages on new subscriptions is not coming anymore.

    Plugin Support Younes

    (@vanbom)

    Hi @panostz ,

    I just tested with the latest published version 1.2.22, which corresponds to the following PR: https://github.com/expresstechsoftware/pmpro-discord-add-on/pull/16.

    The welcome message is being received correctly, as you can see in the screenshot below:

    https://imgur.com/a/Eaby1Fg

    Thread Starter panostz

    (@panostz)

    @ravisoniets @vanbom

    Please let me know on version 1.2.22 that is available if for pr-15 and pr-16 is merged that fix both issues. If so I will update to the 1.2.22 version.

    Thank you

    Plugin Support Younes

    (@vanbom)

    @panostz

    Yes, the latest published version (1.2.22) includes the fixes from both PR-15 and PR-16. You can safely update to version 1.2.22 to resolve both issues.

    Plugin Support Younes

    (@vanbom)

    Hi @panostz

    I wanted to check if everything has been resolved. I’m really sorry for any inconvenience caused and would love to make sure things are working properly for you.

    If the problem has been fixed, I’d greatly appreciate it if you would consider updating your review. We always aim to provide the best support possible, and your feedback is important to us.

    Thank you, and please feel free to reach out if you have any further questions!

    Thread Starter panostz

    (@panostz)

    Hello @vanbom

    Thank you for getting back at me.

    Indeed the 1.2.22 version seems that fixed the mentioned issues.
    I will indeed update my review even tho the fix took months to be implemented.
    I appreciate the fix and communication tho,

Viewing 7 replies - 1 through 7 (of 7 total)
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