Super Admin (4 posts)

  1. mbenatar
    Posted 3 years ago #

    I am trying to help a friend gain access to her website http://www.westcoast-falconry.com

    Someone else designed the site for her (super administrator)
    It appears that she has only administrator access. She wants to have full access to her editing capabilities but the person is not responding to her requests. She IS the legal owner of the website.

    Can anyone advise me on how I can help resolve this issue? How can she regain control of her website if the other individual does not want to give up control?

    Marten Benatar

  2. I'd start with http://codex.wordpress.org/Resetting_Your_Password

    Go in and find the email address for that admin account. Change it to yours.

    Or force change the password for that account.

  3. mbenatar
    Posted 3 years ago #

    There is no "User" tab in her dashboard to reset her password.

    Several tabs are not present in her dashboard. Users are one of them.

  4. Read the link.

    You need to go in via PHPMyAdmin or FTP to do this.

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