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[resolved] Summary not showing on dashboard (6 posts)

  1. hollymcr
    Member
    Posted 1 year ago #

    I have a multi-site install of WordPress, and one of the sites has had Analyticator running for a while now and the stats summary is showing on its dashboard.

    Today I set Analyticator up on a separate site (on the same WP install) and the dashboard widget is missing. I've tried deauth/reset with no success. The site in question only had Analytics (ie at the Google end) set up today, I don't know if that is relevant.

    It's my wife's site so I'm going to be in trouble if I don't sort this fairly quickly, any suggestions?

    https://wordpress.org/plugins/google-analyticator/

  2. Video User Manuals
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    Please clarify by what you mean, its missing? Do you mean the dashboard widget is not appear at all? Or there is no stats in the graph?

    If it is not appearing at all, and you set it up on a multi-site, please makes sure you check the multi-site settings. I can't really help with multi-site as I am not expert on that.

    If the graph is empty, this is normal if you only just set up the account the same day. Wait a couple of days and data will appear.

    Thanks

  3. hollymcr
    Member
    Posted 1 year ago #

    I mean the widget is not appearing at all.

    In general, multi-site has no impact on plugins (since each site has its own database etc), I only mentioned it in case it was relevant. Certainly everything else multi-site related is working fine. (When you say check the multi-site settings, I assume you don't mean something specific to Analyticator?)

    Furthermore, when I posted this initially I hadn't realised that there are already two sites on the multi-site install which are correctly showing the dashboard plugin, so I think multi-site was a red herring.

    Any suggestions as to where I should go looking?

  4. hollymcr
    Member
    Posted 1 year ago #

    Update: It looks like the code is being loaded (from view->source on the dashboard). Furthermore it looks like a JS exception is being thrown:
    Uncaught ReferenceError: datelabel is not defined
    in the code:
    xaxis: {ticks : datelabel, tickDecimals : 0}

    Debugging it past that point I'm stuck... Where does datelabel get set?

  5. Video User Manuals
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    That sounds strange to be getting that exception.

    Can you put in a support ticket here:

    https://videousermanuals.desk.com/

    And in the support ticket, give us temporary logins to the site, so we can take a look at the issue.

    Thanks

  6. hollymcr
    Member
    Posted 1 year ago #

    For the benefit of anyone else who may have the same problem: check the obvious stuff!

    My "admin" user for some reason only had "subscriber" rights to the site in question, and was thus hiding the plugin. Clearly nothing to do with Analyticator! Having it working on other sites on the multi-site install (where the admin user had admin rights) threw me off track.

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