Title: Summary Counters not resetting
Last modified: September 29, 2021

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# Summary Counters not resetting

 *  Resolved [encrypt](https://wordpress.org/support/users/encrypt/)
 * (@encrypt)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/summary-counters-not-resetting/)
 * I have a WP site which has 2 WPForms contact forms.
 * The counters on these forms do not reset and therefore the weekly summaries only
   include the cumulative amount of submissions (for each form), making it very 
   difficult to know if something was submitted during that week (i.e. go back to
   the previous weeks and check what that number was to compare them).
 * I have run through this checklist (as advised) and still no remedy;
    [https://wpforms.com/docs/getting-support-wpforms/](https://wpforms.com/docs/getting-support-wpforms/)
 * The following is from WPForms support email address;
 * > By default, the summary email should count the entries submitted for a week
   > only. There is probably some issues specific to your site causing the issue.
   > If you’d like to troubleshoot the issue, I recommend starting from here: How
   > to Troubleshoot WPForms
 * Thanks in advance for any help!

Viewing 1 replies (of 1 total)

 *  Plugin Support [Kenneth Macharia](https://wordpress.org/support/users/kmacharia/)
 * (@kmacharia)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/summary-counters-not-resetting/#post-14926323)
 * Hey [@encrypt](https://wordpress.org/support/users/encrypt/),
 * Thanks for reaching out and sorry for the confusion.
 * In WPForms Lite email summaries will include all-time form submission totals 
   rather than weekly data. The weekly reports are only sent out on the paid version
   of the plugin.
 * In case it helps, please take a look at [this guide](https://wpforms.com/docs/how-to-use-email-summaries/)
   for more details.
 * I hope this helps!

Viewing 1 replies (of 1 total)

The topic ‘Summary Counters not resetting’ is closed to new replies.

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## Tags

 * [reset](https://wordpress.org/support/topic-tag/reset/)

 * 1 reply
 * 2 participants
 * Last reply from: [Kenneth Macharia](https://wordpress.org/support/users/kmacharia/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/summary-counters-not-resetting/#post-14926323)
 * Status: resolved