Suddenly Stopped Working!

Resolved nikjvale
(@nikjvale)

8 years, 9 months ago

I was using Version 3.1.12 up until today with absolutely NO PROBLEMS!

Out of nowhere the plugin stopped working and caused content to disappear on my entire website. I was using the Constant Contact Form Designer Widget in the footer and it started throwing this error
Catchable fatal error: Argument 1 passed to Ctct\Components\Contacts\ContactList::create() must be of the type array, null given

I upgraded to Version 4.0.3 (which also required the server to be upgraded to PHP 5.5) and now the signup forms no longer work. When I enter an e-mail and hit subscribe I get the error
Fatal error: Call to undefined method Ctct\Exceptions\CtctException::get() in /var/www/vhosts/asa.com/httpdocs/wordpress/wp-content/plugins/constant-contact-api/classes/class.kwsconstantcontact.php on line 359

Please help!

https://wordpress.org/plugins/constant-contact-api/

Viewing 10 replies - 1 through 10 (of 10 total)

depasqjj
(@depasqjj)

8 years, 9 months ago

I’m having the same problem on two of my sites.

One site is on PHP ver. 5.6.16
The other on PHP ver. 5.4.43

Please help.

jrisberg
(@jrisberg)

8 years, 9 months ago

I’m having identical errors when a valid address is submitted via version 4.0.3 the plugin. I’m also getting 403 errors instead of results when trying to view the members of a list.

The root cause seems to be an exceeded API quota, as indicated by this error in the Constant Contact API response:

“The Mashery account associated with this request is over its rate limit quota.”

Is this plugin exceeding a Constant Contact API quota? Do we as plugin users have any options?

Thanks,
Joel Risberg

depasqjj
(@depasqjj)

8 years, 9 months ago

I upgraded the site that was on PHP 5.4.43 to 5.5.37 and now I get the following error:
Fatal error: Call to undefined method Ctct\Exceptions\CtctException::get() in /home/amerixguard/public_html/wp-content/plugins/constant-contact-api/classes/class.kwsconstantcontact.php on line 359

This is a slightly different error that I originally got which was the catchable Fatal Error as nikjvale got.

Thread Starter nikjvale
(@nikjvale)

8 years, 9 months ago

Just as strangely as the problem randomly appeared… it has now randomly disappeared…

I’m using WordPress 4.4.4, with PHP 5.5.35, and the plugin version is 4.0.3

Plugin Author Zack Katz
(@katzwebdesign)

8 years, 9 months ago

Hi all,
I’m sorry for the inconvenience—the plugin hit a rate limit with Constant Contact services. I have been in touch with them this morning and they were able to increase the limits and get it fixed.
jberg1
(@jberg1)

8 years, 1 month ago
Did this happen again? I’m all of a sudden getting this error, but it was working about an hour ago without any issues.

When I try to refresh lists, I see.
“403: The Mashery account associated with this request is over its rate limit quota.”
- This reply was modified 8 years, 1 month ago by jberg1.
jberg1
(@jberg1)

7 years, 11 months ago

And happening again.
bxsciencepa
(@bxsciencepa)

7 years, 10 months ago
Hi everyone, started getting this error today.

There was an error displaying this content: 403: The Mashery account associated with this request is over its rate limit quota.

I deleted all plugin settings in Constant Contact pluggin, and reset the connection but still the same thing. I can’t see campaigns, lists, or contacts.

I have PHP V. 5.6.29, WordPress 4.8, Plugin 4.1.1
- This reply was modified 7 years, 10 months ago by bxsciencepa.
Plugin Author Zack Katz
(@katzwebdesign)

7 years, 10 months ago

I’ve contacted Constant Contact and asked them to fix again. Sorry for the problem.

bxsciencepa
(@bxsciencepa)

7 years, 10 months ago

Hi Zack, it started working about 2 hours afterwards. Thanks for your help.

Robert