Support » Plugin: Knews Multilingual Newsletters » suddenly missing the chart_.png's in "knews_stats"

  • Resolved aundc


    i saw now, after updating from one of the last knews versions 1.?.? to knews 1.2.8 that there on the “…page=knews_stats”-page the files=chart1.png, chart2.png and chart5.png aren’t generated anymore.

    but in the previous version (?) and in another nearly fresh installed knews 1.2.8 on another wp-site this is working best.

    should i have to reinstall knews 1.2.8?
    but how to save first the allready finished one newsletter, it’s possible?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author creverter


    Older knews versions load the images through non WP standards way. This has changed, but the images should seen… Please, go with FTP to the folder /wp-content/plugins/knews/tmp and confirm the images are in it.


    well, thank you at all!
    it is very pleasant how to get help in this very involved forum.

    these image-files are in the /tmp folder but not shown although,
    i. e. did clear the browser-cache, nothing. hmm.

    so i don’t care about that phenomenon anylonger and decide to simly re-install knews 1.2.8 after sending this above mentioned NL tomorow

    best regards!

    Plugin Author creverter


    For everybody: seems a bug in some webservers config: the image is served as UTF-8 encoded and corrupt. we are looking for a solution.

    Plugin Author creverter


    @aundc: Some users feedback us latest version 1.2.9 solves the issue, can do you confirm?


    hi Carles,

    sorry, it doesn’t.


    The solution is to edit the download.php file located under knews plugin folder under /direct subfolder.

    After the following line:

    if (! $Knews_plugin->initialized) $Knews_plugin->init();

    you need to add the following lines:


    and after the following line:

    echo $file;

    add the following line:

    echo ob_get_clean();

    I hope the plugin developers will do this update.. I always have this problem with my knews installation and need to do the above correction for each update of the plugin…

    Good luck…

    Plugin Author creverter


    Hello. I’m sorry for the delay, we will add this in the next update…


    Plugin Author creverter


    Hello. The new release include the patch (1.5.4).

    Thank you very much,

    Great, thanks for this plugin by the way…
    Good luck.

Viewing 9 replies - 1 through 9 (of 9 total)
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