• Resolved tshopb

    (@tshopb)


    Hello, I don’t understand what’s going on, the site worked great, no problem, and suddenly WooCommerce crashes with a fatal error, the craziest thing is when I go to the site everything seems to work except that add to cart is no longer in French. On my admin I’m asked to install WooCommerce even though it’s installed, and when I want to activate it it tells me, The extension could not be activated because it triggered a fatal error. Help me, I don’t understand anything anymore and I’m not a developer.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @tshopb ,

    Thanks so much for reaching out.

    I’m really sorry to hear your site is running into a fatal error—that’s definitely frustrating. Could you share the exact error message you’re seeing on your end? That’ll help us better understand what’s going on.

    That said, we’ve been getting a few reports of similar issues, and our team is currently investigating it here: https://github.com/woocommerce/woocommerce/issues/57760

    If this matches what you’re experiencing, there’s a possible workaround you can try in the meantime while we wait for a patch release: https://github.com/woocommerce/woocommerce/issues/57760#issuecomment-2854510504

    Please give that a look and let us know how it goes!

    Thread Starter tshopb

    (@tshopb)

    I applied the fix indicated on line 251, but in my extensions I see the woocommerce extension twice, one that I cannot deactivate and the other woocommerce asks me to activate it, if I activate it an error message appears telling me “The extension could not be activated because it triggered a fatal error.”, it’s really incomprehensible.

    I also get this message if I delete the second woocommerce extension “The WooCommerce plugin has to be version 3.9 or higher. Please update your WooCommerce version.

    Correct the above errors to use Mollie Payments for WooCommerce”

    Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @tshopb ,

    Thanks for checking in about this.

    While there’s no official fix just yet, I’d suggest taking a look at the discussion happening here: https://github.com/woocommerce/woocommerce/issues/57760. Several users have shared workarounds that worked for their setups, so it might be worth trying one of those in the meantime.

    If you’ve already added a custom solution but it’s not helping, feel free to remove that and try rolling back to a previous version of WooCommerce instead. You can do that easily using the WP Rollback plugin.

    Let us know how things go!

    Webfolio Webdesign

    (@webreneszansz)

    Hi, I have the same problem, however I fixed it manually, urgent official solution / Woo update would be very appreciated. Thank you very much.

    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    Hi @webreneszansz,

    I completely understand how disruptive this kind of error can be, and I really appreciate you taking the time to let us know that you ran into it as well. Kudos to you for managing to fix it manually, that’s no small feat!

    Our development team is actively working on a more permanent solution, which will be included in an upcoming WooCommerce update. In the meantime, please keep an eye on the GitHub issue thread here for any progress or announcements: https://github.com/woocommerce/woocommerce/issues/57760

    Thanks again for your patience and resourcefulness while we get this sorted out.

    Alje Ybanez

    (@adminalje)

    Thread Starter tshopb

    (@tshopb)

    it doesn’t work my site is down again.

    Thread Starter tshopb

    (@tshopb)

    it’s back to normal, we’ll see tomorrow,

    Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @tshopb ,

    I’m so glad to hear that your site is back to normal after updating to WooCommerce 9.8.4 with the fix! If you happen to run into any issues again down the line, please don’t hesitate to let us know—we’re here to help.

    If you have a moment, we’d really appreciate it if you could share your experience by leaving us a review: https://wordpress.org/support/plugin/woocommerce/reviews. Your feedback helps us keep improving!

    Please don’t hesitate to create a new topic if you need further assistance.

    Cheers!

Viewing 9 replies - 1 through 9 (of 9 total)

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