Support » Plugin: Sucuri Security - Auditing, Malware Scanner and Security Hardening » Sucuri email notifications resetting

  • Resolved britwebwpcom


    We have noticed recently that the email notifications keep resetting to the admin role email even after we set a different email address in the alerts tab.

    This is happening every few days so the alerts send to the unique email we add but then automatically defaults back to the admin email so they receive all the Sucuri alerts which we do not want.

    Can you confirm if there is a known issue on this or if there is anything we can do? The API is set but this too seems to need to be added in again as it is missing as soon as the alert email changes. I cant seem to locate what could be causing this to occur, can anyone help?

Viewing 2 replies - 16 through 17 (of 17 total)
  • Hi @yorman,

    Thanks for the quick response 🙂

    I’ve taken a quick look at the uninstall code. I think it deletes the whole wp-content/uploads/sucuri folder:

    But if you check my screenshot above you’ll see some of the files in there are a few months old. It doesn’t seem like the whole folder has been deleted, so we can maybe assume that the “uninstall” code is not being triggered here?

    I’ve also tried deactivating and reactivating the plugin. If I then check the audit log, I can see it correctly logs the fact it has been deactivated and reactivated. But if I check through the logs around the time that the files were updated on the server, I cannot see it being deactivated.

    I will keep looking, but it may be useful to add some logged events for when the settings files are deleted/updated/added?


    Hello @megamenu that’s a very good investigation work, thank you.

    I will add the logs as you suggest and keep investigating on my side as well.

    I have added the logs here [1] we’ll have to wait for the project manager approval.


Viewing 2 replies - 16 through 17 (of 17 total)
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