Support » Plugin: LifterLMS » Successfully enrolled in membership then told failed but seems to be enrolled?

  • Resolved mel4dia

    (@mel4dia)


    We have a free site where participants in a face to face course are manually enrolled by me – the course owner to access additional support materials.

    This has worked and been tested before, however things went weird today.

    The process we follow is:
    1) set up a user, then
    2) we enroll user in a membership, which automatically enrols them in 2 ‘courses’. This triggers an automatic welcome email which allows them to set (reset) their password.

    Today when adding people, I was told they were successfully enrolled. When the page refreshed, I was told the last person had ‘failed to enroll’, but this doesn’t look to be true.

    In testing with two users, they received the welcome email and could login – and I could see their names in the membership and courses user log and could also see their login date and time.

    Is this a ‘fail’ message that is coming in error?

    It has made me nervous as I can’t test whether the welcome emails have arrived for all my users. All I can do is wait for them to access the welcome email and set their password.

    Would someone mind getting back to me ASAP on this as we started a new program today and don’t want to embarrass ourselves with people losing faith in the LMS.

    thank you

Viewing 16 replies (of 16 total)
  • Plugin Support Natalie

    (@nrherron)

    Hi @mel4dia,

    That’s so strange it’s only happening on you and your business partners systems! I wonder if it may be a network issue or something corrupted in the files local to your systems.

    I’m sorry we weren’t able to find a solution for you! Please let us know if you encounter any other issues we can help you with!

    Thanks and take care,

Viewing 16 replies (of 16 total)
  • You must be logged in to reply to this topic.