Hello @onepartscissors
Sorry to hear about that. Could you please copy the logs and send it to ecommerce@yoco.com, here is how to get the logs: WooCommerce > Status > Logs > select the logs that has yoco in it and click View
Please share in the email the plugin, WordPress and WooCommerce versions.
hi there I’m also experiencing a similar issue with one of my clients, do I need to send logs as well?
Hello @babakazuko,
Yes please send the logs alongside your website URL with us at ecommerce@yoco.com. Here is how to get the logs: WooCommerce > Status > Logs > select the logs that has yoco in it and click View
This happened to me yesterday for 2 orders. One was declined and the customer then placed the order again, successfully. And the order before theirs also had a “pending payment” tag, but the money was received via Yoco. The shop owner ten did a test purchase today and everything went through correctly. Could it have been a momentary anomaly?
Did not find anything in the error logs with Yoco in it.
Hello @flashaha,
On Wednesday 31st January we had an issue with the reporting of the order status on WooCommerce side. The team then made a fix later that night and we’re monitoring quite closely the transactions. The issue should be fixed.
Hi, I am experiencing the same symptoms. The Yoco transaction completes on the payment portal, but my WooCommerce order remains in a “Processing” status. I see the yoco_order_checkout_id, yoco_order_checkout_url and yoco_order_payment_id custom fields on the order are populated. I also see the Order Notes are populated and I see Yoco references in the notes. I am expecting the Order to be in “Complete” state. Am I missing something? Thanks.
