Support » Plugin: MailChimp List Subscribe Form » Success message / page extremely bare

  • Resolved Frank.Prendergast

    (@frankprendergast)


    When I subscribe using the plugin on my site, I get redirected to a very blank page with a success message on it. Is this the expected behaviour? It looks really poor – see screenshot

    Wasn’t there an option to go to a page on Mailchimp.com and then redirect back to site previously? Or did I make that up….??

    • This topic was modified 11 months ago by  .
Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author mcsupport

    (@mcsupport)

    Hey @frankprendergast,

    Thanks for getting in touch. It’s definitely unexpected for that empty page+success message would be shown upon submission.

    In order to narrow things down here I’d like to collect some additional information about your setup. Please get back in touch at your earliest convenience with the following info:

    – The WordPress version currently being used
    – The version of PHP installed on the server
    – The version of the List Subscribe plugin that is installed
    – Which options within the plugin are selected? For example: Custom CSS, single opt-in, JavaScript support, etc

    Looking forward to hearing back and helping out!
    Jasper

    Frank.Prendergast

    (@frankprendergast)

    Thank you for getting back to me so quickly.

    – WordPress version: 4.7
    – PHP version: 7.0
    – List Subscribe Version: 1.5.3
    – Options:
    remove CSS: ticked
    — money rewards: unticked
    Use JavaScript Support? ticked
    Use JavaScript Datepicker? ticked
    Use Double Opt-In (Recommended)? ticked
    — Update existing subscribers? unticked
    — Include Unsubscribe link? unticked

    Many thanks for your help!
    Frank

    Plugin Author mcsupport

    (@mcsupport)

    Hey @frankprendergast,

    Thank you for getting those details sent on over to us. I was able to observe similar behavior on our end, and I would like to grab some additional information from you to pass along internally for our devs to take a closer look. Could you please reply back with the following details?

    – All other plugins currently active on the page
    – Theme currently being used
    – A link to your site where the plugin is installed
    – Also, I noticed that you are using an older version of the plugin – if you update to the latest version, does this error persist?

    Thanks! While this doesn’t appear to be a plugin or theme conflict at face value, getting those additional details may be helpful for us during the trouble shooting process.

    Warmest Regards,

    Pearl

    • This reply was modified 11 months ago by  mcsupport.

    Hi – The exact same thing is happening to me over the last couple versions of WP and your plugin. Having previously resolved this issue https://wordpress.org/support/topic/missing-argument-3-for-mailchimp_apiget/page/3/#post-8581846 I am still getting a pretty poor user experience with them being redirected to a mainly blank page.

    – The WordPress version currently being used
    4.7.1
    – The version of PHP installed on the server
    5.6
    – The version of the List Subscribe plugin that is installed
    1.5.6
    – Which options within the plugin are selected? For example: Custom CSS, single opt-in, JavaScript support, etc
    remove css
    double opt-in
    update existing subscribers

    – All other plugins currently active on the page
    All In One SEO Pack
    MyFonts
    OptinMonster
    WP Super Cache (happened before using)
    YOP Poll (happens on pages where not being used)
    WPBakery Visual Composer

    – Theme currently being used
    Engic
    – A link to your site where the plugin is installed
    http://moxiefuture.com/

    FYI I have another site using the same theme and Mailchimp v1.5.2 and working as expected: http://kintillo.com/

    Plugin Author mcsupport

    (@mcsupport)

    Hey there @tauraedgar,

    It’s good to hear from you. I’m glad that the kintillo site is functioning well with the plugin, and I’m happy to take a look and see what’s causing the second site’s plugin issues. I know that has to be a bit frustrating.

    When I tested the forms out I saw the same behavior you noted – one site had a nice looking thank you sign up message, while the other did not.

    After a bit of discussion and testing it looks like a code edit in the mailchimp.php file may resolve the issue – could you please access the mailchimp.php file and edit this portion:

    wp_enqueue_script('jquery_scrollto', MCSF_URL.'js/scrollTo.js', array('jquery'), MCSF_VER);
                wp_enqueue_script('mailchimpSF_main_js', MCSF_URL.'js/mailchimp.js', array('jquery', 'jquery-form'), MCSF_VER);

    to look like so:

    wp_enqueue_script('jquery_scrollto', MCSF_URL.'/js/scrollTo.js', array('jquery'), MCSF_VER);
    wp_enqueue_script('mailchimpSF_main_js', MCSF_URL.'/js/mailchimp.js', array('jquery', 'jquery-form'), MCSF_VER);

    The MailChimp.php file can be accessed in WordPress by clicking plugins > Edit (underneath “MailChimp”).

    That tweak should resolve the issue – but do you mind replying back here and letting us know how that goes?

    Thanks @tauraedgar, we really appreciate it!

    Pearl

    I am also having this problem and your wp_enqueue_script solution had no effect. Both success and failure messages show on a blank screen.

    – The WordPress version currently being used: 4.7.1
    – The version of PHP installed on the server: 7.0.8
    – The version of the List Subscribe plugin that is installed 1.5.6
    – Options:
    — remove CSS: ticked
    — money rewards: unticked
    — Use JavaScript Support? unticked
    — Use JavaScript Datepicker? unticked
    — Use Double Opt-In (Recommended)? unticked
    — Update existing subscribers? unticked
    — Include Unsubscribe link? ticked
    – Merge fields included? Unticked all merge fields

    tauraedgar

    (@tauraedgar)

    same here @mcsupport – i implemented that change but it had no visible effect. still going to a bare page:( is there value in uninstalling/reinstalling the plugin? i wanted you to be able to see the site running the new script first though.

    Plugin Author mcsupport

    (@mcsupport)

    Hey @frankprendergast, @tauraedgar, and @jeremyclarke,

    Thanks for helping us dig in and for your patience while we worked towards resolving this issue. I’m happy to let everyone know that a fix was pushed this morning that should resolve this issue – do you mind updating your plugins to version 1.5.7 and letting us know if you run into any issues after the update?

    Thanks again!

    Pearl

    twhittle

    (@twhittle)

    Hi guys…I have a shortcode applied to a page [mailchimpsf_form] and would like to redirect users to a specific page after signup. Can you guide me in the right direction to accomplish this?

    Thanks!

    Todd

    Plugin Author mcsupport

    (@mcsupport)

    Hey there @twhittle,

    Thanks for chiming in! While it’s not possible to set up a thank you page redirect with our official plugin, you may have success using the MailChimp embed form. Instructions on how to set that specific form up to a custom redirect URL can be found here in MailChimp’s Knowledge Base: http://kb.mailchimp.com/lists/signup-forms/design-and-host-your-own-thank-you-pages

    Kind Regards,

    Pearl

    tauraedgar

    (@tauraedgar)

    hi @mcsupport – the new version is an improvement in that the message appears on the page where the user clicked subscribe. however it does force an awkward page reload on this site http://moxiefuture.com which i haven’t observed it to do on another site using same theme (there is does some kind of polite jquery or something load)

    Plugin Author mcsupport

    (@mcsupport)

    Hey @tauraedgar,

    Good to hear back! It looks like javascript has been disabled on the page, which is causing the form to submit via HTML post. Re-enabling javascript should clear the issue up.

    Let us know if you run into any other questions!

    Respectfully,

    Pearl

    @mcsupport ok great – i’ve ticked “Use JavaScript Support?” in the mailchimp plugin settings and now all seems to be behaving the way it should at last!

    Plugin Author mcsupport

    (@mcsupport)

    Hey @tauraedga,

    Thanks for the follow up! I’m so glad to hear that everything is now working as expected. Please feel free to reach back out at any time in the future if you have other questions.

    Thanks again – enjoy the rest of your week!

    Pearl

Viewing 14 replies - 1 through 14 (of 14 total)
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