Support » Plugin: Request Form for Zendesk » Success message not displaying

  • Hello,

    I have inserted a success message and removed the redirect attribute from my shortcode, but still not getting a success message after the form is submitted. It’s still redirecting even when I don’t have redirect set. Any help would be great. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author pipdig

    (@pipdig)

    Hi @bhood24,

    What is the shortcode you are using for the form? Please copy and paste it here and I will check what might be happening.

    Thanks

    Thread Starter bhood24

    (@bhood24)

    Sure! This is the shortcode I’m using:
    <?php echo do_shortcode('[zendesk_request_form group="partner-with-us-form" label_name="Name" label_email="Email Address" label_description="Message"] '); ?>

    Plugin Author pipdig

    (@pipdig)

    Apologies for the delay in replying.

    The shortcode looks like it should work correctly. I’m not seeing any issues. Does the site have any other plugins installed which might impact things like security or redirects? It seems like something might be block/overriding the form action.

    It may also be a caching issue. If you are using a caching plugin, you would need to clear the cache after making any changes to the settings/shortcode.

Viewing 3 replies - 1 through 3 (of 3 total)
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