Support » Plugin: Brilliant Web-to-Lead for Salesforce » Success doesn’t work on submission

  • Resolved jmldesign

    (@jmldesign)


    When submitting form the lead is created in SF, but the form remains with fields filled in and doesn’t show any success message. I can’t link to the page as it’s pw protected for the client.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author brilliantplugins

    (@brilliantplugins)

    Most of the time that’s due to a JS error on the page, or possible a CSP blocking inline scripts.

    The plugin uses a <script> tag for the redirect (yeah, I know, but refactoring to do PHP redirects is a big lift).

    That’s about all I can say without seeing the form itself.

    Thread Starter jmldesign

    (@jmldesign)

    Thanks for the reply. I’ve turned off the pw for the site so you can test the form:
    http://staging2.ata.org/

    The form works correctly in the popup, but the form is also on all pages above the footer, and it doesn’t work there.

    Thanks,
    Kevin

    Plugin Author brilliantplugins

    (@brilliantplugins)

    Unfortunately the plugin does not support multiple instances of a form on the same page.

    Essentially, the first form on the page thinks it’s the form, so it handles the submission data — if that’s the pop-up… which is hidden, the redirect likely won’t fire.

    If you want to do this, clone the form so you have 2 different form IDs (one for the pop-up and one for the footer).

    Let us know if that clears up the issue.

    Thread Starter jmldesign

    (@jmldesign)

    That solution worked great. Thanks so much for the help!

Viewing 4 replies - 1 through 4 (of 4 total)
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