Title: subscriptions/users lost
Last modified: August 24, 2016

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# subscriptions/users lost

 *  Resolved [corinaandwine](https://wordpress.org/support/users/corinaandwine/)
 * (@corinaandwine)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/subscriptionsusers-lost/)
 * I set up my blog about a month ago and in the beginning the subscription link
   worked fine. Now people have been subscribing and they get the confirmation emails
   but I never see them on my list of either users or followers. What is happening?
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [11 years ago](https://wordpress.org/support/topic/subscriptionsusers-lost/#post-6024349)
 * Could you post your site URL here, so I can have a look at your Jetpack settings?
 *  Thread Starter [corinaandwine](https://wordpress.org/support/users/corinaandwine/)
 * (@corinaandwine)
 * [11 years ago](https://wordpress.org/support/topic/subscriptionsusers-lost/#post-6024352)
 * [http://www.mommyandwine.net](http://www.mommyandwine.net)
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [11 years ago](https://wordpress.org/support/topic/subscriptionsusers-lost/#post-6024430)
 * I tried using the form on your site, and it seems to be working properly. I subscribed
   to your blog, and you can now see my email address in your subscriber list.
 * It’s worth noting that confirmation emails are only sent once, so if you previously
   attempted to subscribe but never clicked on the link in the confirmation email,
   you won’t receive a new email if you use the subscription form again today.
 * You can confirm your pending subscription here:
    [http://subscribe.wordpress.com/](http://subscribe.wordpress.com/)
 * If you’d like, you can send me an email via [this contact form](http://jetpack.me/contact-support/)
   and mention this thread, as well as a few examples of the email addresses that
   didn’t receive a confirmation email. I’ll be happy to take a look at our email
   logs to find out what happened.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘subscriptions/users lost’ is closed to new replies.

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## Tags

 * [followers](https://wordpress.org/support/topic-tag/followers/)
 * [subscribers](https://wordpress.org/support/topic-tag/subscribers/)
 * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/)

 * 3 replies
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/subscriptionsusers-lost/#post-6024430)
 * Status: resolved