Title: Subscriptions & order delivery plugins issue
Last modified: December 7, 2020

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# Subscriptions & order delivery plugins issue

 *  Resolved [sophierose](https://wordpress.org/support/users/sophierose/)
 * (@sophierose)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-order-delivery-plugins-issue/)
 * The order delivery plugin & the subscriptions plugin don’t seem to be working
   quite right for some subscription orders.
 * For example:
 * Order was made on 22nd of November for a subscription product that was delivered
   every fortnight (once every 2 weeks) – Delivery date specified was the 3rd of
   December
 * Automatic renewal order was made on the 6th of December for delivery on the 10th
   of December. This is only 7 days after the first order, not two weeks?
 * [https://tinyurl.com/y39twjee](https://tinyurl.com/y39twjee)
    [https://tinyurl.com/yxdspk3v](https://tinyurl.com/yxdspk3v)
 * I have a feeling that because the customer ordered in advance, the renewal of
   the subscription payment triggered a wrong delivery date.
 * Is that right and if so, can I not set the subscription payment to come out the
   day/two days before the delivery date?
 * Or any other solutions?
 * I have the latest woocommerce subscriptions & order delivery plugins.
 * Many thanks,
 * Sophie
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsubscriptions-order-delivery-plugins-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Bernat Torras (a11n)](https://wordpress.org/support/users/bernattorras/)
 * (@bernattorras)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-order-delivery-plugins-issue/#post-13754998)
 * Hi there,
 * I think that we’ll need to take a deeper look at this from our side to get a 
   better understanding of what is happening.
 * Please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket).
   You may need to create an account before you can access that page.
 * Please include a link to this forum thread, so that we can keep track of what’s
   already been done.
 * We will be able to help you further there.
 *  Thread Starter [sophierose](https://wordpress.org/support/users/sophierose/)
 * (@sophierose)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-order-delivery-plugins-issue/#post-13755054)
 * This is a plugin bought my client, and I don’t believe she has support anymore,
   am I still to go ahead and submit via the link?
 * Many thanks,
 * Sophie
 *  [Bernat Torras (a11n)](https://wordpress.org/support/users/bernattorras/)
 * (@bernattorras)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-order-delivery-plugins-issue/#post-13758231)
 * Hi Sophie,
 * In order to be able to get support for these plugins, you or your client will
   need to have an active subscription of them.
 * If you don’t have one, I also understand that you’re not running the latest versions
   of these plugins, so I’d suggest you renew your license to be able to update 
   them first to check if the issue is solved in the latest versions.
 * If the problem persists, please submit a new support ticket in WooCommerce.com
   > My Account > Support and we’ll continue our investigation from there.
 * Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Subscriptions & order delivery plugins issue’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Bernat Torras (a11n)](https://wordpress.org/support/users/bernattorras/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-order-delivery-plugins-issue/#post-13758231)
 * Status: resolved