Title: Subscriptions Not Working for Some Users
Last modified: September 1, 2016

---

# Subscriptions Not Working for Some Users

 *  [allagash](https://wordpress.org/support/users/aernst/)
 * (@aernst)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/subscriptions-not-working-for-some-users/)
 * Some folks are able to subscribe to blog post notifications with no issue, others
   never receive a confirmation email.
 * When sent a link to check their subscriptions through subscribe.wordpress.com,
   the email shows no active subscriptions.
 * I’m stumped, I went through and deactivated plugins to try to source the issue,
   still no rhyme or reason to who is left out. It is especially bad for users trying
   to subscribe on mobile.
 * Site is gingerfriesen.com. Any ideas? Thanks!
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [9 years, 10 months ago](https://wordpress.org/support/topic/subscriptions-not-working-for-some-users/#post-7677188)
 * Could you send us an email via [this contact form](http://jetpack.com/contact-support/)
   and mention this thread, as well as a few examples of the email addresses that
   didn’t receive a confirmation email. We’ll be happy to take a look at our email
   logs to find out what happened to them.
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Subscriptions Not Working for Some Users’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

## Tags

 * [confirmation](https://wordpress.org/support/topic-tag/confirmation/)
 * [email](https://wordpress.org/support/topic-tag/email/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/subscriptions-not-working-for-some-users/#post-7677188)
 * Status: not resolved