Title: Subscriptions not working
Last modified: August 30, 2016

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# Subscriptions not working

 *  [kristina87](https://wordpress.org/support/users/kristina87/)
 * (@kristina87)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-working-6/)
 * Hello,
 * I’ve made numerous attempts to add a “subscribe to category” plugin – absolutely
   none worked. Last one being paid – the developers attempted to see what’s wrong&
   offered a refund.
    Tried deactivating other plugins, switching themes etc.
 * The “test” email I receive, but nothing else.
 * Maybe someone might have an idea where the problem could lie? Some setting? Anything?
 * Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [zota marius](https://wordpress.org/support/users/zota-marius/)
 * (@zota-marius)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-working-6/#post-6786618)
 * if the default wp_mail() function don`t work you can change to smtp with an plugin
   like [wp-mail-smtp](https://ro.wordpress.org/plugins/wp-mail-smtp/) but first
   you must check your host smtp server for configuration … for some of them will
   ask for SMTP Authentication Server to use it.
 *  Thread Starter [kristina87](https://wordpress.org/support/users/kristina87/)
 * (@kristina87)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-working-6/#post-6786821)
 * Thanks Zota Marius
 * Unfortunately that did not work
 * SMTP connect() failed
 * Anyone have any ideas?
 * Thanks
 *  [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * (@jasonhendriks)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-working-6/#post-6786825)
 * You didn’t setup SMTP correctly. Try this one, it has a setup wizard. [https://wordpress.org/plugins/postman-smtp/](https://wordpress.org/plugins/postman-smtp/)
 *  Thread Starter [kristina87](https://wordpress.org/support/users/kristina87/)
 * (@kristina87)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-working-6/#post-6786826)
 * Hi Jason,
 * Thanks for the response.
    I did try that as well. I’m positive that the settings
   were correct.
 * However I turned the website inside out, deactivated/reactivated everything, 
   reset everything & now it works…although I don’t think I made any actual changes
   at the end. Works without using SMTP.
 * Wish I knew what it was in case it happens again!
 * Kristina
 *  [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * (@jasonhendriks)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-working-6/#post-6786827)
 * It’ll probably break again. Sounds like you have an SPF problem. The custom domain
   name you are using must specify your mail server in the SPF record or the email
   may get dumped at the receiving server. This is known as SPF and DKIM.
 * You can read my articles here, you might be able to pick out something you need
   to do:
    - [WordPress emails are sent but not received](http://www.codingmonkey.ca/my-contact-form-emails-are-not-being-sent-to-yahoo-hotmail-gmail/)
    - [Sent But Not Received: Increase the Reliability of your (WordPress) Email](http://www.codingmonkey.ca/mail-sent-but-not-received-increase-the-reliability-of-your-wordpress-email/)
 *  Thread Starter [kristina87](https://wordpress.org/support/users/kristina87/)
 * (@kristina87)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-working-6/#post-6786828)
 * Jason,
 * I was afraid to hear that!
 * I dont use a custom domain name though
 * Thanks for the links! I will certainly read because if this happens when the 
   site is live – it’ll be a disaster 🙁
 * Kristina
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-working-6/#post-6786829)
 * : I recommend asking in this plugin’s dedicated support sub-forum for better 
   results so its developers and users can help you with this:
    [http://wordpress.org/support/plugin/subscribe-to-category](http://wordpress.org/support/plugin/subscribe-to-category)
 *  Thread Starter [kristina87](https://wordpress.org/support/users/kristina87/)
 * (@kristina87)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-working-6/#post-6786830)
 * Thanks Tara but its not a plugin issue as I’ve tried dozens. None of the contact
   forms were working either.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Subscriptions not working’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 8 replies
 * 4 participants
 * Last reply from: [kristina87](https://wordpress.org/support/users/kristina87/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-working-6/#post-6786830)
 * Status: not resolved

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