Title: Subscriptions not renewing
Last modified: November 6, 2022

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# Subscriptions not renewing

 *  Resolved [noihs](https://wordpress.org/support/users/noihs/)
 * (@noihs)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/subscriptions-not-renewing-2/)
 * Hello
 * I am using WooCommerce subscriptions but the subscriptions are not renewing and
   remain in “pending payment”. The only way to renew them is to do it myself manually
   from the Paypal dashboard itself, but I would like it to be automatic.
 * Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Femi](https://wordpress.org/support/users/femiyb/)
 * (@femiyb)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/subscriptions-not-renewing-2/#post-16171714)
 * Hello [@noihs](https://wordpress.org/support/users/noihs/)
 * Could you please confirm if you have Reference Transactions enabled on PayPal?
 * Without Reference Transactions, users can vault a PayPal payment method, but 
   the vaulted payment method could only be used when the user is present on the
   site.
    Every PayPal integration requires Reference Transactions for automatic
   PayPal payments. I suggest reaching out to PayPal to request the feature to be
   enabled. Otherwise, PayPal subscriptions with PayPal Payments could only be renewed
   manually by the user when using PayPal Payments. To request that PayPal turn 
   on Reference Transactions, call your local PayPal Support Help Center. Log into
   your PayPal account then find your dialing instructions here. Tell PayPal that
   you are specifically calling so a PayPal Specialist can enable Reference Transactions
   on your account. They may try to help you set up recurring payments with a button—
   that is not what you want. They need to transfer you to a specialist who will
   ask you for your PayPal account information (email address), and then tell you
   that they filed a ticket, and you will hear back from PayPal via email on whether
   Reference Transactions have been enabled or not. You can read more about this
   here: [https://woocommerce.com/document/woocommerce-paypal-payments/#subscriptions-faq](https://woocommerce.com/document/woocommerce-paypal-payments/#subscriptions-faq)
   [https://woocommerce.com/document/paypal-reference-transactions/#section-1](https://woocommerce.com/document/paypal-reference-transactions/#section-1)
 * Regards,
    Femi.
 *  Thread Starter [noihs](https://wordpress.org/support/users/noihs/)
 * (@noihs)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/subscriptions-not-renewing-2/#post-16172525)
 * I do not have it enabled. This is something new? in the past with the Paypal 
   standard option this did not happen.
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-renewing-2/#post-16328339)
 * Hi there,
 * PayPal Payments works differently compared to PayPal Standard when it comes to
   subscriptions. The differences are explained in the linked documents above.
 * For now, PayPal Payments requires Reference Transactions to use the Vaulting 
   feature for subscriptions.
   But sometime early next year, PayPal Payments will
   receive a feature to allow subscription payments without requiring Reference 
   Transactions. This is still in development, but you can expect more details sometime
   in Q1.
 * Please don’t hesitate to let us know if any questions remain. Thanks!
 * Kind regards,
   Niklas

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Subscriptions not renewing’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/subscriptions-not-renewing-2/#post-16328339)
 * Status: resolved