Title: Subscriptions do not activate
Last modified: May 29, 2023

---

# Subscriptions do not activate

 *  Resolved [messynessychic](https://wordpress.org/support/users/messynessychic/)
 * (@messynessychic)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/subscriptions-do-not-activate/)
 *     ```wp-block-code
       Hello,
   
       I've been having issues with our Woocommerce Subscriptions on our live site for a few weeks now.
   
       Since I updated Woocommerce and Woocommerce Subscriptions our new subscriptions are not being activated.
   
       The initial order is properly processed and payment is received, but the following hooks for the subscription payment are not being fired.
   
       woocommerce_subscription_payment_complete
       woocommerce_subscription_status_active
   
       This happens no matter which payment platform is being used (Stripe, Woocommerce Payments, Free Subscriptions, Manual Renewal).
   
       Renewals are properly processed for orders created before the update. So the Action Scheduler seems to be working fine.
   
       I have tried disabling various plugins, clearing caches, creating new subscription products, reviewed the site security settings without any luck.
   
       This is a really big issue because we haven't been able to have active new subscribers for more than two weeks now.
   
       Really hope someone can shed light on this issue, we're losing money every day...
   
       Thanks !
       ```
   

Viewing 1 replies (of 1 total)

 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/subscriptions-do-not-activate/#post-16782585)
 * Hi [@messynessychic](https://wordpress.org/support/users/messynessychic/) ,
 * Thanks for reaching out!
 * I’m sorry to hear that you are experiencing issue with the [WooCommerce Subscriptions](https://woocommerce.com/products/woocommerce-subscriptions/)
   extension.
 * Since this is related to a premium extension, please contact us directly at [WooCommerce.com → My Account → Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket)
   if you have a valid license. You will need to log in with the account used to
   purchase the extension before you can access that page.
 * As per the [forum guidelines](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products),
   no support for premium extensions is done here but we will be happy to assist
   you further from there 🙂
 * Cheers!

Viewing 1 replies (of 1 total)

The topic ‘Subscriptions do not activate’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

## Tags

 * [active](https://wordpress.org/support/topic-tag/active/)
 * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/)

 * 1 reply
 * 2 participants
 * Last reply from: [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/subscriptions-do-not-activate/#post-16782585)
 * Status: resolved