Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » Subscription with free trial is not working

  • Resolved subair.tc

    (@subairtc)


    I am using woocommcerce subscription plugin with payment gateway as Woocommcerce PayPal checkout gateway,
    It is not working when there is a free trial on subscription. ( it wll not show this gateway when total amount is $0 )
    when I am going through your code I fond some lines as,

    if ( is_cart() || ( is_checkout() && ! is_checkout_pay_page() ) ) {
    			if ( isset( $gateways['ppec_paypal'] ) && ( 0 >= WC()->cart->total ) ) {
    				unset( $gateways['ppec_paypal'] );
    			}
    		}

    Is this plugin support subscription with a free trial?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Julia Amosova

    (@jamosova)

    Automattic Happiness Engineer

    Hi @subairtc,

    >Is this plugin support subscription with a free trial?

    You should have no problems using this plugin with Subscriptions as long as you have Reference Transactions Enabled with PayPal. Check the documentation below for more details:

    https://docs.woocommerce.com/document/subscriptions/faq/paypal-reference-transactions/

    If Reference Transactions Enabled are enabled but the issue persists, please open a ticket with us via your WooCommerce account so that we could work on the issue with the developers of the Subscriptions plugin:

    https://woocommerce.com/my-account/create-a-ticket/

    subair.tc

    (@subairtc)

    I am developer checking with my sandbox account for my client, its already reference transaction enabled in my sandbox account so could you please help,

    it shows
    Sorry, it seems there are no available payment methods which support subscriptions. Please contact us if you require assistance or wish to make alternate arrangements.

    when I am adding $1 as shipping cost it will show the gateway. I will ask my client to raise a ticket in woocommerce, meanwhile, it sounds great when you are helping here.

    ThankYou,

    Plugin Support Julia Amosova

    (@jamosova)

    Automattic Happiness Engineer

    Hi @subairtc,

    when I am adding $1 as shipping cost it will show the gateway. I will ask my client to raise a ticket in woocommerce, meanwhile, it sounds great when you are helping here.

    In order to help further, we’d need to ask you for additional details including the login to the site. This is not secure to share over the public forum which is the reason why the ticket is preferred. In addition to that, you are using one of our Prime products – WooCommerce Subscriptions – you qualify for the support we provide over the tickets and live chat.

    If you open a ticket with us and post a ticket number, I will ensure it will get attention as soon as possible.

    • This reply was modified 4 months, 4 weeks ago by  Julia Amosova.
    • This reply was modified 4 months, 4 weeks ago by  Julia Amosova.
    Plugin Support Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    Howdy @subairtc!

    We haven’t heard back from you on this thread, so I’m closing it now.

    If you still need assistance and haven’t yet submitted a ticket, please do that now. Thanks!

    @dynamiczach @jamosova – Seems as though we have the exact same issue as described here in this thread.

    Similar in regard to the need to include some sign-up fee in order for the WooCommerce PayPal Checkout Payment Gateway payment option to show at checkout for a subscription payment.

    I have a non-prorated variable subscription product, renews on the 1st day of the month, allowing the subscription to be setup without any cost.

    With that configuration, this plugin’s payment method does not get displayed — it gets suppressed.

    In the very same variable subscription product, if I add a Sign-up fee of $0.01, the payment method from this plugin is shown.

    Appears to be related to some recent update of the WooCommerce PayPal Checkout Payment Gateway plugin.

    Per your above recommendation, I will open a new ticket with the WC Subscription plugin via our WooCommerce.com account, and reference this support thread.

    In addition, I will try and download prior versions of this plugin to see if I can trace back where the issue was introduced.

    • This reply was modified 3 months, 3 weeks ago by  rtddev. Reason: To check "Notify me"

    @dynamiczach @jamosova – I submitted the ticket through WooCommerce.com, to the Subscription support channel (Propress).

    Note: I did try downloading prior versions of your plugin, going back to version 1.6.0, but that did not fix the problem.

    @dynamiczach @jamosova – I reported this to Woo, and they told me to follow this github issue thread:

    https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/367

    But, I don’t see any activity or anyone working on it.

    The full details of the report are available in ticket 1844903-zen.

    Plugin Support Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    Howdy @rtddev, sorry I missed the ping!

    It looks like the issue is marked as High Priority, and our developers are looking into it. I don’t have an exact ETA for when it will be fixed, but it’s something that is being looked into.

    Please continue to follow the thread you linked to for updates:

    https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/367

    Hi @dynamiczach – thanks for the reply.

    Doesn’t look like anyone is assigned to that Git issue, and there hasn’t been any notable activity for about 1 year.

    For whatever reason, we didn’t have this issue originally using this plugin. We’ve had it configured the same for 1 year, and it wasn’t until recently where we ran into this issue.

    Tried reverting back to an earlier version of the plugin, going back to releases from November 2018, but that didn’t work.

    Will see if I can ping the Github issue and see if anyone is going to work on it.

Viewing 9 replies - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.